Operations Launch Validation Manager

Microsoft - Charlotte, NC4.2

30+ days ago
Organization Summary:
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

The Operations Launch Validation Services team charter is to:
Launch Complex projects with Quality - Create and Manage Plans in order to validate if operational goals of the project are met
Manage Testing Execution - Execute on scripts to validate success criteria through a cost-optimized model
Build Quality & Testing Tools and Frameworks - Standardize, automate, and scale processes and promote an acceptance test driven development culture
Quality Initiatives - Measure quality of experiences through inspections of processes and systems to identify and drive improvement

Position Description:
In this position, you will lead a team of program managers responsible for defining, creating and managing end-to-end business validation/testing plans to ensure that business goals are met and disruption to the business is minimized during implementation of new capabilities and/or system releases. This includes leveraging a standardized test project management approach while enhancing and modifying artifacts and processes as necessary to meet the needs of the launch. You will work with project leaders to define business scenarios and determine acceptance criteria that will validate the business goals of the project(s). You will coordinate and mobilize diverse teams of business process owners and operational testers to execute testing scenarios. You will be responsible for maintaining timelines, mitigating risks and meeting compliance requirements while enabling system environments and removing testing blockers. You will be a key participant in successfully launching projects with the highest priorities of the company.


Specifically, this role will be accountable for leading the design, planning and execution of x-company quality and test plans. This role will work closely with other Operational Program Managers, Engineering leads and suppliers and drive project reviews with the appropriate cross operations leaders. This role will proactively manage the suppliers, inputs, processes, outputs and customers of the Operations Delivery Lifecycle and the cross-operations control checkpoints required for the work that flows through it.

Apply excellent project management with a good understanding of the testing lifecycle and key components of test planning and quality assurance.
Lead a diverse team and set the strategy and execution plans accordingly
Provide clarity and structure to ambiguous problems
Motivate, coach and mentor individuals to ensure they’re delivering impact and growing their careers
Apply strong communication skills to effectively manage cross-team projects
Make decisions in a high pressure, dynamic environment involving multiple teams
Work effectively under a deadline and in a multiple demand environment
Understand and communicate highly technical problems to key stakeholders and partners, as well as external customers and summarize technical issues in writing to internal stakeholders and senior leadership.
Coordinate vendor teams and necessary third-parties in the execution of various types of testing in order to deliver high quality and successful releases
Comfortable with ambiguity and receptive to rapid iteration and continuous learning and improvement
Prioritize multiple tasks and be a self-starter with the drive and passion to work independently and collaboratively without supervision, set expectations and be dependable is expected
Develop a strong working relationship with operations engineering teams and program managers which results in increased cooperation and mutual support in achieving each other's goals
Determine underlying test needs across Ops, Finance, Tax, LLP, Supply Chain, etc. and create test plans to optimize the scenarios and minimize the testing execution activities and cost.
Mitigate risk and optimize scope, timelines and resourcing to deliver with minimal cost and optimal quality.

Ideal Candidate Attributes:
Project Management
Business Process Management
Business Acumen
Collaboration skills and ability to work effectively across multiple teams
You should also be interested in creating the Quality and Test Management brand identity to help Operations learn how to best leverage our service in a way to increase the quality of launches.
You must thrive in a very fast-paced environment with the ability to prioritize and multi-task across a variety of efforts. Must have the ability to build strong work back plans with clear deliverables is critical.
You must have a strong desire to learn: you have never ending curiosity about how industries are evolving to bring products and services to market in a way that improves time to value for customers, partners and Microsoft. You are always eager to learn more.
You must demonstrate a relentless drive to deliver high quality results on time
You have the ability to work independently and take initiative to drive work forward
You can take feedback on your areas of accountability, quickly synthesize and take appropriate action to adjust where necessary
You have strong written communication skills with a strong desire to learn and understand our complex business strategy, and be able to translate this into processes that accelerate our ability to achieve those strategies

Basic Qualifications:
A minimum of a Bachelor’s degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.
5 years' minimum experience in Operations, Project Management, or Program Management experience

Preferred Qualifications:
PMP or PMI Certifications
Deep experience in testing methodologies and/or quality assurance
3 years minimum experience of directly managing diverse teams
Applied understanding of Agile Methodology or Scrum

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.