Guest Services Representative

ZooTampa at Lowry Park - Tampa, FL (30+ days ago)


Position Information: Part-time, Hourly
Please note: Maximum scheduled hours are 28 per week. Minimum availability is three days per week including holidays and weekends.

Position Summary
This position provides outstanding guest service and assists the operations department in contributing to the mission of the Zoo. Primary responsibilities include cash handling, data entry, selling tickets, upselling annual memberships and other special admission offerings, providing information to guests, answering phone queries, keeping the front gate area clean, and other clerical duties.

Essential Functions
Responsible for greeting and directing guests, selling admission tickets, upselling annual memberships and premium experiences at the ticket windows.
Provides guests with exceptional customer service including but not limited to elements outlined by department guidelines.
Performs guest screening processes at point of entry.
Politely and diplomatically enforces policies and procedures concerning both guests and employees.
Accurately handles payment transactions through the use of a cash register and/or computer while adhering to designated cash handling guidelines.
Performs accurate and complete data entry for all guests within the Galaxy database (i.e. completes all necessary information for each membership, processes third-party tickets and premium tours and experiences correctly).
General guest service including guiding/interpreting, day planning/concierge service, payment transactions, etc.
Maintains cleanliness and organization of admissions box offices and all front gate/front plaza areas.
Follows the applicable schedule of activities on a daily basis while working.
Follows established guidelines to ensure the safety of guests and staff.
All other duties as assigned.
Qualifications and Experience
A high school or equivalency diploma preferred.
Customer service experience preferred.
Effective communication skills—Ability to develop positive relationships with members of all departments.
Ability to complete projects in a reasonable time frame, to the satisfaction of management.
Deal courteously and tactfully with employees, peers, superiors, and the general public.
Effective time management and the ability to make sound decisions in a fast paced environment.
Must have the ability to follow specific instructions.
Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public.
Data entry experience including minimum typing of 40 wpm and minimum alphanumeric of 8,000 kph.
Cash handling experience preferred.
Ability to communicate ideas and contribute effectively to the department.
Other Requirements
Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
Ability to work in extreme weather conditions typical to west central Florida (i.e. heat, rain, or cold) and stand/walk for extended periods of time.
Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
Manual dexterity sufficient to type on a keyboard, and handle tools and equipment.
Possesses sufficient cognitive ability, auditory and visual acuity and communication skills to perform essential duties and follow animal and guest general safety practices.
Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.
Must be able to plan for, work, and staff special events and exhibits as well as be available for unexpected shifts.
Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 30 lbs.
Must have ability to navigate paved as well as rough or uneven pathways.

Equal Opportunity Employer
Drug-Free Workplace