Job Posting End Date: 07/30
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:General Summary:
This role is part of the Digital Transformation organization, in the Customer Acquisition and Case Implementation (CACI) team. We are focused on the accelerated delivery of automation solutions and optimized processes. Our goal is to create the best customer experience possible. Expertise working with our customers, brokers or partners is preferred, but not required.
This position is on the Onboarding Journey Core Team. Our goal is to provide an easy and enjoyable onboarding experience for our customers through meaningful human connections, bolstered by expertise, and enhanced by smart technology. This role will help drive technology improvements and system implementations that also enhance operational efficiency and create a legendary customer experience.
Must have proven track record of successfully influencing and coaching others not within your span of control
Must have proven ability to quickly gain insights, synthesize findings, and confidently prove value of initiatives using both qualitative and quantitative methods
Must be a team player who enjoys collaboration and working in a fast-paced environment
Support the business area by evidencing a strong understanding of the strategic direction and goals. Will focus on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of but not limited to Lean Six Sigma tools and other continuous improvement methodologies. Lean Six Sigma/lean deployment and coaching experience highly desired.
Principal Duties and Responsibilities
Play a leadership role in process assessment and present assessment results to applicable business leaders for review/approval to move forward.
Lead mid to larger size projects for the business area(s). These initiatives have an impact on market share, top line growth and bottom line results.
This position will deliver significant and quantifiable process improvement and financial benefit across the organization on assigned projects.
Incumbent will create business plans for selected projects to include accurate cost benefit analysis to assist in the prioritization and sequencing of resource allocation.
Lead by example as an active change agent by leverage influencing skills that come from prior Continuous Improvement experience.
Establishes strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
Support the business area by evidencing a strong understanding of the strategic direction and goals. Will focus on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of but not limited to Lean Six Sigma tools and other continuous improvement methodologies.
Design improvements that align with strategic objectives, support business goals and deliver efficiency gains to reduce costs to business partners’ operations while continuing to service customers.
Quantifies and develops appropriate cost benefit measures for new or redesigned value-added processes.
This position will share responsibility for planning and assisting in the execution of various Continuous Improvement events and projects targeted towards improving the business’s performance.
This position will provide mentoring/training to Green Belts and CI Consultant I roles on the use and practice of Continuous Improvement methodologies and tools.
Perform other duties as assigned.
5-7 years of continuous improvement experience with knowledge of multiple methodologies (Lean, Six Sigma, TQM, Kaizen, process re-engineering)
Masters degree or equivalent consulting experience is preferred
Black Belt certification strongly preferred
Results oriented with strong people, thought leadership, and change management skills
Broad business knowledge to include legal, compliance, marketing, finance, operations, and technology concepts
Experience with expense management concepts and cost benefit analysis
Position requires extensive independent interaction with senior level management
Experience managing broad cross functional projects
Demonstrated statistical analysis skills and abilities
Advanced PC skill required (Word, Excel, Powerpoint, Visio, MiniTab, etc.)
Experience in evaluating and recommending appropriate, cost effective solutions to business problems
Strong ability to work effectively in a dynamic, rapidly changing business and technical environment
Proficient at handling multiple priorities, conflict resolution, delegating, team building
Strong collaboration skills and the ability to influence various business partners and business leaders in order to drive adoption of change
Strong interpersonal skills with focus on building positive relationships with business partners
Excellent consulting and advisory skills; ability to deal with/think through ambiguity, complex issues, competing priorities and make thoughtful recommendations
Highly effective oral/written communication, facilitation and presentation skills
Proven experience working with all levels of management
Excellent persuasion and influencing skills
Strong training and mentoring skills
Some travel required
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.