Client Solution Specialist Sr (MLO)

PNC Financial Services Group - Pittsburgh, PA3.7

30+ days ago
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a Client Solution Specialist Sr (MLO) within PNC's Centralized Services Team (Asset Management organization), you will be based in Pittsburgh, PA or Cleveland, OH.

Job Profile

Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy. Performs common processing and ensures compliance with standard regulations and processes. May administer complex implementation plans and related client interactions.
Acts as a point of contact for clients, client teams or service partners and may act as an escalation point for complex client implementation and servicing issues.
Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
Serves as a peer resource and may perform general administrative support.

Core Competencies

Manages Risk - Basic Experience

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Basic Experience

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Job Specific Competencies

Products and Services - Working Experience

Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Flexibility and Adaptability - Working Experience

Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
Effective Communications - Working Experience

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Decision Making and Critical Thinking - Working Experience

Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Accuracy and Attention to Detail - Extensive Experience

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Managing Multiple Priorities - Working Experience

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Relationship Management - Working Experience

Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.
Customer Support Policies, Standards and Procedures - Working Experience

Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
Problem Management Process - Extensive Experience

Knowledge of and ability to bring a reported problem to successful resolution.
Sales Support and Administration - Working Experience

Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.

Certifications/Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Required Education and Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

EEO Statement

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law