Client Services Representative

Hand and Stone Spa - Columbia, MD3.1

Looking for a rewarding health and wellness career that is both personally and professionally rewarding? Focus on what you love with a company that cares about you!

Our goal at FGG Spa is to provide a world-class customer service experience for all of our clients, along with providing our teams with opportunities for professional development and growth. We are the largest Hand & Stone franchisee in the country. In just 4 short years, we have expanded to 10 locations, and we are still growing! Our employees are our greatest asset, and we take pride in providing a safe, nurturing work environment.

Hand and Stone in Columbia (Dobbin Center) is looking for a responsible, driven individual with excellent communication skills and a winning personality to join our team!

Hand & Stone offers a competitive hourly base pay with generous commissions and bonuses: Earning potential is practically unlimited for high performers! Hand & Stone also offers potential for career growth to leadership and spa management roles for interested and proven candidates.


Our Client Service Representatives are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our licensed Massage Therapists and Estheticians, Client Service Representatives are responsible for delivering an exceptional experience to all our clients. Our Client Service Representatives also are expected to sell memberships, gift cards, and promote services to our clients.

Provide exceptional service and experience to each client via phone and in-spa
Communicate sales promotions and service options with clients
Membership education and sales - including sales goals and incentives
Schedule/Confirm appointments and balance the daily appointment book
Passionately promote products and services with effective, clear communication
Communicate with Service Provider team and maximize appointment book
Computer data entry
Proven passion for communicating with people and providing consistent, exceptional service
Capability to work flexible hours including nights, weekends and some holidays
Excellent verbal and written communication skills
A fast learner, with a positive attitude
Computer proficiency; knowledge of Millennium booking/POS systems is a plus
A strong team player with the ability to work independently under minimal supervision
Excellent organizational skills including attention to detail and multi-tasking
Critical thinking skills, including customer conflict resolution
Have reliable transportation to/from work
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