LHI Customer Service Representative (Part Time Evenings / Weekends) - La Crosse, WI

UnitedHealth Group - La Crosse, WI3.6

Part-timeEstimated: $26,000 - $34,000 a year
At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. SM

This position is part-time (between 20 and 24 hours per week) Monday- Sunday role. Managers will work with their employees to create individual work schedules. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of (our office is open 24 hours per day/7 days per week, but primarily work hours are listed below. It may be necessary, given the business need, to work occasional overtime and holidays. Our office is located at 102 Jay Street, La Crosse, WI 54601.

Expected work hours shifts include:
4:00pm to 10:00pm- Sunday, Monday, Wednesday, Friday
12:00pm to 4:00am Thursday
12:00pm to 11:00pm Saturday and Sunday
This role has the potential to telecommute after training is compete, performance metrics have been consistently met, and security clearance has been granted.

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Primary Responsibilities:
Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines.
Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture.
Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries.
Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.
Support the continuum of care related to Global Nurse Advice Line contacts

Required Qualifications:
High School Diploma / GED (or higher)
Customer service experience
United States Citizenship
Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86

Preferred Qualifications:
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare
Experience working in a call center environment
Prior military or TRICARE Beneficiary experience
Ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.SM