Position SummaryThe Operations ASM oversees all front-end and back-end store operational programs including check-out, customer service desk, administrative office, freight flow, delivery and fulfilment. The individual in this role leads a team of associates who work together to ensure the store remains in-stock and customers receive quality service while shopping in a clean and safe store environment. The Operations ASM is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe s in-store experience. In addition, the Operations ASM is expected at times to provide full leadership over the store.Job RequirementsThis is a salaried role generally scheduled for 48 hours; more hours may be required based on the needs of the business.
Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or potentially heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation.Minimum Qualifications Bachelor s degree and 1 year of experience leading associates in a retail environment OR 3 years of experience leading associates in a retail environment 3 years of experience working in a fast-paced, cross-functional work environment 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility Strong working knowledge of Microsoft Office SuitePreferred Qualifications Bachelor s degree, certification, or background in retail store freight flow logistics 5 years of experience leading support/operations associates in a retail or consumer service industry 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility Experience working in the home improvement retail sector Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home d©cor, lighting, plumbing) Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)