Technical Writer I

FLASH Technology Group, LLC. - Annapolis Junction, MD

Full-time
Knowledge Management Team – Technical Writer

Must have TS/SCI with CI polygraph, or TS/SCI and willing to take a polygraph!

Key Responsibilities include:
  • Research, development, and drafting of articles, forms, and other communications.
  • Organize and, as needed, edit materials produced by a Subject Matter Expert or network engineer
  • Effective communication with Subject Matter Experts, internal teams, and engineers regarding materials and edits
  • Ability to author SOPs, Knowledge Articles, FAQs, and other resolution documentation to maintain a solid knowledge base
  • Utilizes strong writing, editing, and communication skills to analyze and present information in a format that is easy to read and understand
  • Meets with Subject Matter Experts in order to confirm specialized areas are appropriately addressed and discussed
  • Conducts quality review of materials.
  • Ability to gather and disseminate information on process changes with service owners
Qualifications
  • Must have an active/current TS/SCI with Polygraph
  • Possess strong analytical abilities and advanced writing capabilities to include proper sentence structure, grammar, punctuation, capitalization, and format.
  • Detail-oriented, organized, and a disciplined self-starter
  • Able to communicate effectively, both orally and in writing
  • Proven ability to prioritize tasks effectively, work with minimal supervision, meet deadlines and produce quality work on multiple simultaneous projects
  • Significant, proven experience as a member of a team; positive interpersonal skills and customer-service orientation
  • Strong working knowledge of Microsoft Office
  • Experience with Service Central is a plus.
  • COMPTIA Security+ CE is a plus

Apply to dmagruder@flashtg.com or send apply through our website at www.flashtg.com.

Generous referral bonus program!