Knowledge Management Team – Technical Writer
Must have TS/SCI with CI polygraph, or TS/SCI and willing to take a polygraph!
Key Responsibilities include:
Research, development, and drafting of articles, forms, and other communications.
Organize and, as needed, edit materials produced by a Subject Matter Expert or network engineer
Effective communication with Subject Matter Experts, internal teams, and engineers regarding materials and edits
Ability to author SOPs, Knowledge Articles, FAQs, and other resolution documentation to maintain a solid knowledge base
Utilizes strong writing, editing, and communication skills to analyze and present information in a format that is easy to read and understand
Meets with Subject Matter Experts in order to confirm specialized areas are appropriately addressed and discussed
Conducts quality review of materials.
Ability to gather and disseminate information on process changes with service owners
Must have an active/current TS/SCI with Polygraph
Possess strong analytical abilities and advanced writing capabilities to include proper sentence structure, grammar, punctuation, capitalization, and format.
Detail-oriented, organized, and a disciplined self-starter
Able to communicate effectively, both orally and in writing
Proven ability to prioritize tasks effectively, work with minimal supervision, meet deadlines and produce quality work on multiple simultaneous projects
Significant, proven experience as a member of a team; positive interpersonal skills and customer-service orientation
Strong working knowledge of Microsoft Office
Experience with Service Central is a plus.
COMPTIA Security+ CE is a plus
Apply to email@example.com or send apply through our website at www.flashtg.com.
Generous referral bonus program!