The Front Office Assistant schedules appointments for examinations and treatments on patients by answering phone calls and/ or receiving faxes. Requires accurate entry of patient information into the appropriate electronic database and tasking verifications department to pre-certify exam with patients insurance. Obtains and keeps track of all pertinent paperwork at time of scheduling as well as when patient arrives for appointment. Puts together daily schedules and all paperwork to ensure the information is complete and accurate in order to properly treat the patient.
Specific duties include, but are not limited to:
Schedules patient appointments for exam/ treatment.
Answers phones and accepts scheduling calls from referring physician offices and patients. Interfaces and builds relationships with referring office staff.
Enters all accurate patient information into database. Prepares EMR to ensure patient is treated as appropriate by Physician/ Technologist/ Therapist/ Provider.
Sends patient's insurance information to verifier for pre-certification.
Obtains all pertinent paperwork for exam/treatment, such as Rx and authorizations and puts together with daily schedules. Confirms appointments by phone for next day's schedule.
Greets patients as they arrive for their exams/treatment and obtains necessary on-site paperwork such as insurance cards, screening forms, and consent forms.
Familiar with medical terminology, and diagnoses.
High School Diploma or equivalent experience required.
CPR Certification required.
Minimum one to three years’ experience in scheduling appointments required.
Experience scheduling for medical offices preferred.
Local travel may be required.
Standard office environment. May be exposed to communicable disease when interacting with patients.
More than 50% of the time:
Sit, stand, walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
Stoop, kneel or crawl.
Climb and balance.
Carry and lift 10-20 pounds.
A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.