Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
SummaryResponsible for product and program management activities for multiple products, or one strategic product. Serves as a major resource to product managers, assisting them in the resolution of complex problems or leading them on larger projects. Leads cross-functional teams to envision new product features. Coordinates among a wide range of cross-functional internal and external resources to ensure that products get to market per specifications, within budget, and on schedule.Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development of, and meeting of, departmental budget.Core Responsibilities- Facilitates collaboration with cross-functional teams to launch new services, features and enhancements on time and within budget- Identifies, confirms, and obtains participation from required cross-functional teams. Works with the other team members to do this effectively.- Tracks progress, status, risks, and issues across multiple complex product initiatives. Prepares and reports product updates to stakeholders and leadership- Identifies, manages, and mitigates risks, issues, and gaps that could impact product timelines and goals- Gathers input to define product concepts. Justifies expenditures for products. Coordinates evaluation of technologies. Develops detailed product features and develops implementation plans- Manages, gathers, and analyzes competitive intelligence data for product lines- Provides product support and documentation and develops product materials- Consistent exercise of independent judgment and discretion in matters of significance- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary- Other duties and responsibilities as assignedEducation Level- Bachelors Degree or Equivalent- Proficiency in Microsoft Office suite required including Word, Excel, and PowerPoint. Experience with Microsoft Project and SharePoint preferredCertifications- Project Management Professional (PMP), Program Management Professional (PgMP), Certified ScrumMaster (CSM), and/or Professional ScrumMaster (PSM) certifications nice to haveYears of Experience- Generally requires 5+ years related experience in product/program management- Proven track record working with and influencing cross-functional teams, as well as establishing an internal network of relationships at all levels of the organization to drive results.- Demonstrated success in managing a complex workload with multiple priorities and tight deadlines with a focus on measuring results and improving performance.- Self-starter with the ability to work independently and thrive under pressure.- Excellent verbal and written communication skills, with a strong executive presence.Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences- Win as a team-make big things happen by working together and being open to new ideas- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and our communities
Comcast is an EOE/Veterans/Disabled/LGBT employer