KnowledgeBank, Inc. is an award winning provider of human capital, organizational effectiveness and learning solutions, as well as innovative outsourced and project-based human capital management services to organizations ranging from large Federal agencies, state and local governments, Fortune 500 firms and small and emerging companies.
We are currently seeking a full time experienced Call Center Level Tier 2 - HR Specialist to support one of our federal clients onsite located in Alexandria, Virginia. This position is full time and onsite. The work schedule is 1:45PM to 10:15PM, Monday through Friday.
The successful candidate for this position will provide the following tasks.
Spending a majority of time providing verbal customer service by taking Tier 2 escalated calls and electronically documenting their questions, requests and issues along with your answers;
Researching and resolving questions regarding employee payroll forms, benefit information and documents and related personnel transactions;
Coordinating responses and answers with the PP&B processing Teams and/or with agency HR representatives and employees; and
Reviewing employees' records to provide explanations for questions related to pay statements system NFC-RUMBA, system WebTA-timecards, benefits forms, and Personnel system-RPA actions and other system research.
The required qualifications for this position include:
Must enjoy being on the phone, helping customer in solving their problems and have excellent customer service skills.
Experience in Payroll processing/analysis and/or ability to answer questions regarding payroll inquiries.
Knowledge of Federal HR policies and procedures.
Technical competency with automated Personnel & Payroll Systems such as NFC and EmpowHR.
Federal HR knowledge and experience processing, researching, and coding Federal Personnel Actions.
Ability to communicate clearly verbally and in written form.
Ability to meet metrics deadlines under pressure and within established timeframe.
Leadership skills desired.
Ability to use Microsoft applications such as Excel, Word, and Outlook.
Must be able to obtain a Public Trust clearance.
Must be a US citizen.
KnowledgeBank offers a competitive pay and benefits package that includes generous paid-time-off including holidays, short-and-long-term disability; group health insurance including medical, dental and vision coverage; flexible spending account for health and dependent care; 401(k) retirement plan and professional certification reimbursement.
KnowledgeBank is an Equal Opportunity/Affirmative Action Employer. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.