Program Director, Virtual Care

BJC HealthCare - St. Louis, MO3.6

Job ID: 1183054
Employment Status: Full-Time
Regular/Temporary: Regular

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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

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Role Purpose

Accountable for all operational and strategic deliverables of a defined virtual care high acuity channel designed to enable access to healthcare services throughout the system. Responsible for working in a highly matrixed structure to plan, coordinate and lead the high acuity channel strategic initiatives as well as overseeing channel operations; includes leadership of diverse professional team members across partner teams. Responsible for engaging with senior executives and key stakeholders across BJC and WUSM, facilitating effective communication, preparing and delivering reports and providing assistance with key projects as needed. Also responsible for providing leadership of diverse professionals who will contribute to virtual care project implementations and ongoing operations.


Designs virtual care programs for channel development in partnership with physician, clinical and operational leaders. Provides leadership and facilitation for business case development and feasibility assessment for high acuity virtual care services to increase access, grow volume/market share, and improve bottom line performance.
Serves as BJC’s lead virtual care owner for high acuity channel strategic initiatives. Manages implementation as well as the technical operations supporting all operational needs as requested. Oversees implementation plans, stakeholder meetings, goals, strategic initiatives, deliverables and timeline ensuring appropriate allotment of resources and adequate vendor performance, where appropriate.
Conducts competitive intelligence for virtual care services in conjunction with BJC strategic planning. Participates in the development of the virtual care strategic plan. Monitors key performance indicators for the virtual care program. Recommends and implements ongoing enhancements and expansion opportunities.
Serves as the primary liaison for channel virtual care program stakeholders including BJC HSOs, WUSM, and BJC Medical Group. Responsible for developing and maintaining a structure to keep key stakeholders engaged and informed of ongoing operations internally. Also responsible for providing updates to the virtual care work group.
Responsible for partnering with other subject matter experts to develop virtual care expertise and standard work processes related to transfer center operations, credentialing and privileging, legal and contracting, and strategic planning. Acts as the key liaison to these areas and responsible for sharing this knowledge with other virtual care leaders.
Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
Minimum Requirements


Bachelor's Degree


5-10 years

Supervisor Experience

2-5 years

Preferred Requirements and Additional Job Information


Master's Degree
  • Healthcare Admin/related

10+ years

Supervisor Experience

5-10 years
Benefits Statement
Note: not all benefits apply to all openings

  • Comprehensive medical, dental, life insurance, and disability plan options
  • Pension Plan*/403(b) Plan
  • 401(k) plan
  • Tuition Assistance
  • Health Care and Dependent Care Reimbursement Accounts
  • On-Site Fitness Center (depending on location)
  • Paid Time Off Program for vacation, holiday and sick time
  • Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center
Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer