Service Desk Specialist 0600 - 1400 MONDAY - FRIDAY CLEARANCE RQUIRED

CyberLinx Solutions LLC - Annapolis Junction, MD

Full-timeEstimated: $79,000 - $100,000 a year
Skills
A CURRENT TS/SCI with CI POLYGRAPH IS MANDATORY TO BE CONSIDERED.
MUST RECEIVE ONE OF THE FOLLOWING CERTIFICATIONS WITHIN 90 DAYS: DOD8570 CERTIFICATIONS: SECURITY +, GSEC, SSCP, CCNA-SECURITY, CISA, CISSP (OR ASSOCIATE), CASP, GCIH OR GCED

Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
Provides polite and friendly customer service.
Attempts to resolve as many incidents during the first contact, or at Tier 1
Efficiently escalates incidents to higher Tier II or Tier III when required.
Documents incident status and solutions to incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications.
Works through various types Tier II issues with telephone assist.
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.