The Sales Leader is the driver of our sales culture, plain and simple. A player and coach, the Sales Leader is not only the top sales person in the store but also knows how to get the most out of their team. They understand the importance of fulling utilizing our Sales Process at a high level, being best in class in product knowledge, and building rapport with our customers like no other retail in the industry. They not only drive results they create lifelong customers.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Deliver Financial Results
Meet or exceed the following Store goals:
Monthly Gross Profit goals
Monthly Apple Computer Unit goals
Monthly AT&T Mobility Unit goals
Monthly Loyalty goals
Utilize Simply Mac reporting to accurately coach and train team to exceed individual and store goal expectations.
Deliver operational excellence within the store by completing required inventory counts, cash deposits, and embracing a culture around shrink deterrence.
Enhance the Customer Experience
Drive an NPS score that is indicative of a transformational customer experience.
Instill a culture where every employee utilizes the Sales Process to provide our customers with the best possible experience.
Ensure we have the most knowledgeable employees around our products and services in the industry by having all employees complete required training courses.
Develop Employee Engagement
Perform required monthly employee evaluations to provide team members with planned and purposeful developmental objectives.
Embrace a philosophy of constantly developing the next level of top talent within your store.
Hire enthusiastic employees that embraces the Simply Mac culture.
Encourage a culture around open and honest feedback amongst the team that designed to improve the store, company, and customer experience.
Creating Collaborative Relationships - Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area
Managing Work - Effectively managing his or her own and others’ time and resources to ensure that work is completed efficiently
Developing Others - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
4 or more years of related experience required
Accredited Bachelor’s required; at least one year of additional related experience may be considered in substitution
Apple Certified or ability to become certified with minimal training in:
Apple Sales Training Online (ASTO) – Product Professional
Apple Certified Help Desk Specialist (ACHDS)
Apple Certified Trainer – Pro Products (ACTPP)
Apple Certified Technical Coordinator (ACTS)
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
Expert ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Expert ability to work under demanding time constraints and production goals
Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Possess expert analytical, problem solving and decision making skills
Proficient ability to model consistently Simply Mac’s commitment to a respectful, diverse, inclusive, and collaborative work environment
Consistently demonstrates a commitment to Simply Mac policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Apple/Mac and technology industry experience
Minimum 1 year of retail sales experience
Knowledge of markets and industry trends
Aptitude to learn new products and services in a timely manner.
Proficient in all Microsoft applications