Front End Manager

Restaurant Depot - Cincinnati, OH (30+ days ago)3.2


Who we are:

Since its founding in 1996, Restaurant Depot has been serving independent foodservice operators, consisting primarily of caterers, pizzerias, restaurants, and delicatessens. Our history actually goes back further, to 1976, when Jetro Cash & Carry, the name under which the company was founded, opened its first warehouse in Brooklyn, NY. Today we're expanding rapidly with over 118 warehouses across the United States and expecting to double in size over the next five years. This expansion is leading to job openings at new Restaurant Depot locations across the country and providing motivated team members with numerous opportunities for advancement. If you're ready for some growth of your own, a career with Restaurant Depot may be exactly what you're looking for.

Position Summary:

Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.

Essential Functions:

  • Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval
  • Ensures safe operating procedures are followed.
  • Makes recommendations for hiring, firing and promoting of employees.
  • Prevents long lines and delayed customer checkouts by anticipates busy times of each day, week and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.
  • As part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.
  • Secures front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.
  • Ensures that loaders are loading wagons and assisting customers to the parking lot.
  • Monitors loaders to make sure that they load all product and check any open boxes to ensure integrity/security of product being entered.
  • Ensures loaders are loading and conducting piece counts and calling off to supervisors.
  • Ensures that the front end has proper staffing and operating equipment to allow quick and accurate checkout. Including scanners and registers.
  • Ensures that cashiers are checking big boxes to ensure the integrity of the ring-up.
  • Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt.
  • Reviews cashier and loader errors and documents in log, for them to sign.
  • Handles adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.
  • Keeps logs of items not properly labeled to make sure they are corrected on floor.
  • Monitors cashiers to make sure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product.
  • Assures that customer problems are handled quickly so as not to allow the cashier or loader to have words with the customer.
  • Maintains dialogue with customers to get feedback on items not found, and quality of service on the floor.
  • Maintains a New Item Request log which is reviewed weekly with the Branch Manager.
  • Ensures that customers have adequate supply of wagons that are working and roll easy.
  • Makes sure that employees in front end are properly dressed and wearing their name tags.
  • Assigns employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E and parking lot area.
  • Ensures all supervisors are completing a minimum of 5 test checks per day they work.
  • Maintains integrity of F/E displays and stocking areas.
  • Ensure registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.

The preceding responsibilities are representative of the responsibilities performed by this position and are not intended to be inclusive.

Other Responsibilities:

  • Performs other work-related duties as required and assigned.

Work Environment:

  • For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Please apply at

Job Type: Full-time