Planning and Operations Associate

Vivint Smart Home - Lehi, UT3.5

Full-timeEstimated: $83,000 - $100,000 a year
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Job Description
Lehi, UT

Why you’ll be excited to work at Vivint Internet

We are on a bold mission to offer a new model to how we provide home internet and connect the things you care about in your home built around our industry-leading millimeter wave technology and our deep focus on customer experience. We are an early-stage company, part of Blackstone-backed Vivint, that has developed a new mesh wireless technology that enables us to quickly enter new markets and offer internet speeds up to 1Gbps with fiber grade capacity across large suburban areas. We know that most people aren’t happy with their home internet service today but haven’t really had many choices for broadband either. We aim to change that, quickly.

What excites us is an opportunity to disrupt a trillion dollar industry with a cutting-edge technology and a market leading customer experience. We have over 10,000 customers today in two metro markets and are looking to launch several new markets this year using our next generation technologies that will provide a very differentiated customer experience.

As a growth-stage company aligned with the Vivint family, we combine a depth of capabilities and resources of our parent company with the ambition, culture and agility of a Series B startup. Our multinational team, comprised of veterans of Clearwire, Google, Sprint and Rise, is dual headquartered in two of the hottest tech centers in Santa Clara, CA and Lehi, UT.


Our Infrastructure Network Planning Team plays a principal role in the design, deployment, and ongoing optimization of our physical network. As a member of this team you will be invested in the daily operations required to design, deploy, and maintain our physical network infrastructure. Your desire for quantitative improvement will fuel your efforts to create reports that highlight network performance to plan and overall process performance and efficiency. Being involved in the heart of the network will allow you to identify, design, and implement solutions that make real differences in our planning operations, networks, and for our customers.

What excites you about this role:
You like to analyze systems and processes to scope out, develop, and implement solutions; and you don't mind getting your hands dirty in the process
You love designing and developing systems and processes to increase efficiency
You view automation and development as tools to help people do their jobs and improve employee and customer satisfaction
Taking a lead on the planning support of our production and deployment networks
You enjoy learning about new technologies and areas of the business so that you can create lean workflows
Identifying and communicating hardware and software needs to operations and product leaders
Working in a high growth environment focused on customer satisfaction through scalable solutions
Being a stake holder in the development and operation of a 5G mesh planning system
The ability to set and track network standards and the effect they have on customer satisfaction
The ability to help shape the way we document and track our physical network
The responsibility to monitor request and task queues in various corporate systems. Analyze requests and make decisions on how best to prioritize, assign, and report on work requests that come to Planning from outside work groups
Providing regular reporting on team metrics. Analyze and summarize large data sets for use in recurring and ad-hoc reporting
Assisting with the documentation and management of fiber records

What excites us about you:
Understanding of basic RF principles
Extensive experience with scripting languages (e.g. Python) for data analysis and modeling
Exceptional collaboration, listening, written and verbal communication skills, including an ability to clearly communicate with both business and technical audiences
Experience developing tools and processes to improve communication , efficiency, and performance
Experience learning new concepts and technologies to apply to problem solving
Assertive and entrepreneurial demeanor that is able to self-start and lead an agenda through ambiguous and dynamic environments
Extraordinary team player with the ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success
Desire to help create a fun, productive culture and mentor colleagues across our business

We take care of our own:
Free catered lunch, snacks and drinks; new menu daily
Paid holidays and flexible paid time away (we’re big fans of unlimited!)
Your choice between Mac or PC
Casual dress code & flexible working environment
Onsite gym (UT & CA) & health clinic (UT only)
Comprehensive benefits including medical, dental, vision, life coverage and 401k match

Find out more about what it's like to work here: