At Exploria Resorts, our ‘ONE TEAM’ philosophy connects approximately 700 employees and growing in all corners of our organization, which reaches across four states and seven resort locations. Together we strive to ‘do the right thing every day’ and are guided by a commitment to Hospitality, Integrity, Leadership, and Teamwork. We were founded upon a genuine commitment of bringing families together on vacation. And that’s what we do… every day … and we do it exceptionally.
The Call Center Rep/Marketing Advisor will report directly to the Call Center Manager and is responsible for attracting potential new customers by answering inbound calls and/or calling potential new customers in the database. Call Center Representatives are responsible for providing the highest quality of service in an attentive, courteous and efficient manner.
Responsibilities and Duties
Attract potential new customers by answering all inbound calls or initiates calls to potential customers who are responding to advertisements and through other marketing channels
Explain the products and services in a professional and enthusiastic manner
Overcome customer objections
Maintain confidentiality of personal information
Meet or exceed weekly performance metrics
Present a positive attitude and disposition to each caller
Build rapport with customers over the phone
Qualifications and Skills
High School diploma or equivalent
Proficient in Microsoft based computer programs
One year customer service experience
Must be able to convey information and ideas clearly, both orally and written.
Must have exemplary customer service abilities to ensure 100% customer satisfaction.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to actively listen and ask probing questions to understand concerns and overcome objections
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess and be able to demonstrate the ability to influence
Great closing skills
Must present a professional and friendly demeanor
Ability to sit for long periods of time.
Our New National Call Center is located at:
17800 Bali Blvd
Winter Garden, FL. 34787
We are located close to the Four Corners area near the intersection of US 192 and HWY 27