The MCS Group, Inc - Cleveland, OH3.5


Job Description

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.


Greet and welcome guests as soon as they arrive at the office

  • Direct visitors to the appropriate person and office
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, utilize visitor management software to schedule events)
  • Update calendars and schedule meetings
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing


  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High school degree; additional certification in Office Management is a plus

Helpful but Not Required:

  • Previous knowledge or experience using Lenel OnGaurd Software
  • Previous knowledge or experience with taking US Passport Photos
  • Being a licensed Notary Public for the state of Ohio

This is a full time job opportunity with a starting salary of $14.00 per hour and provides full benefits including 401(k) and PTO time.

Monday – Friday – 6:30 am – 3:30 pm - 40 hours per week

The MCS Group, Inc offers full time opportunities with full benefits, competitive pay, and career advancement opportunities.

For more information on The MCS Group, please visit

Job Type: Full-time Salary: $14.00 /hour

All offers of employment with MCS Management Services are subject to the successful completion of our pre-hiring qualifications. These pre-hiring qualifications will include a criminal background check and a drug screen.

Job Type: Full-time

Salary: $13.00 to $14.00 /hour


  • Receptionist: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)
  • Office Administration: 3 years (Preferred)