For priority consideration, apply by May 17, 2020.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The UW Libraries is one of the largest and most innovative academic library systems in North America. The UW Libraries is recognized for its excellent services, innovative learning and research spaces, collaborative approaches, extensive assessment efforts, and diverse award-winning staff.
The Access & Building Services Unit in Odegaard Undergraduate Library (OUGL) is one of four units within the Learning Services Department that collectively advance the Libraries’ Mission and Vision through the lens of teaching, learning, and engagement. OUGL is a lively and dynamic center for undergraduate instruction, learning, and technology in the heart of the Seattle campus, and is visited by more than 1.5 million users annually. The Unit’s primary responsibilities include facilitating high-quality user interactions at staffed service points throughout 24-hour operations; maintaining and making accessible collections and spaces within OUGL; and collaborating with key service partners.
Learning Services has an outstanding opportunity for the Head of OUGL’s Access & Building Services Unit.
Reporting to the Director of Learning Services, this professional staff position provides direct management for the unit’s staff and operations, and leadership in policy development that contributes to critical academic library functions. In Learning Services’ team-based environment, all unit heads play key roles in communicating, coordinating cross-unit responsibilities, and collaborating with partners from across the Libraries and the university. Beyond daily unit responsibilities, unit heads work with the department’s membership to plan and participate in projects supporting the Libraries’ strategic directions and help facilitate our growth as a learning organization.
Serves administratively as the Head of the Access & Building Services Unit in OUGL.
Leads the operations of Access Services (circulation services, resource sharing, course reserves, and building access services) and Building Services (facilities management and events services) within OUGL. Directs unit supervisors in managing the unit, including assessing and responding to user needs and feedback and recommending improvements in services. Evaluates processes and services as they fit within larger UW Libraries’ Access Services and Building Services policies.
- Oversees the work of OUGL’s Access and Building Services classified and student personnel covering day, evening, overnight, and weekend shifts, including 5 total direct reports. Provides guidance and mentorship to members of the unit regarding their regular position responsibilities, project work, service opportunities, and professional development; and completes and/or reviews related periodic staff performance evaluations, seeking input from across the Libraries and partners as appropriate. Supports individual staff and unit development. Recommends hiring and termination of unit staff.
- Oversees scheduling of staff and students on service points and desks. Oversees the scheduling of physical access to the building using appropriate technologies and support.
- Oversees communications about library hours, including signage, online information, and reports to central Libraries hours’ coordination team.
- Provides vision and leadership in working with unit’s membership and consulting across Learning Services to refine unit responsibilities and align work with strategic directions and initiatives of the UW Libraries.
Represents unit as a member of the Learning Services Leadership Team. The Leadership Team facilitates cross-unit communications, assists in planning and executing all-departmental meetings, and helps plan professional development opportunities and strategic projects of the department.
Serves as a member of the OUGL Administration team, which reviews requests and recommends/enacts policies and actions related to OUGL building services, spaces, and operational partnerships.
Oversees OUGL course reserves processes.
Assumes responsibilities that include monitoring and evaluating the online course reserve system; providing faculty liaison support for the Course Reserve team in OUGL Access Services; and coordinating communications and duties among Libraries staff, including the OUGL Collection Development Librarian, the Open Education Librarian, the Libraries Media Resources team, the Copyright Librarian, and the OUGL Course Reserves team.
Maintains an awareness of copyright/ intellectual property issues surrounding curricular materials, and works dynamically with the changing multi-modal nature of course reserves.
Fulfills fiscal and financial responsibilities related to unit.
Organizes, allocates and monitors the use of the personnel fiscal resources and the physical facilities of Access and Building Services. Maintains overall responsibility for the Access and Building Services student hourly budgets.
Oversees the work of the Building Services events team in charging, accounting for, and reporting event revenue generated from UW departments and external clients.
With delegated authority, approves expenditures from the OUGL Admin Operations budget toward upkeep and improvement of the physical facility. Works with OUGL Admin team to assess needs and plan for budget expenditures from said budget.
Defines services and coordinates work of unit /Learning Services with respect to collaborative partners, which include:
- Other UW Libraries departments/units, especially Access Services, Facilities, and Libraries Assessment.
- OUGL’s in-building service partners, including the Odegaard Writing and Research Center (College of Arts & Sciences), Learning Technologies (Academic and Student Affairs, Provost’s Office), and Housing and Food Services.
- Campus partners, particularly on matters that directly impact Libraries/Learning Services strategic goals. Examples of partnerships include core functions, like UW Facilities groups and UW Police, and growth areas for the Libraries, particularly those relating to students’ academic success and holistic wellness.
Participates in Libraries planning efforts
Participates in departmental strategic project discussions and resulting team-based projects spanning units in Learning Services and across the Libraries.
Participates in Libraries-wide and UW committees, task forces, and program planning as appropriate, particularly those that impact the Learning Services departmental audience.
Serves as a permanent member of the Libraries Access Services Committee and the Libraries Security Committee.
Plays an active role in participating in Libraries and unit activities and meetings and communicates effectively with coworkers and supervisors. Is familiar with and understands the Libraries Personal Communication Responsibility Guidelines.
Assumes other responsibilities as assigned; performs other duties as required.
- Bachelor’s Degree in Social Science or a related field or equivalent experience.
- Minimum 2-3 years of increasingly responsible experience in an academic library setting which includes supervisory experience.
- Experience developing and conducting staff training.
- Demonstrated experience in and understanding of excellent customer service, including an ability to remain calm in pressure situations.
- Demonstrated experience in a collaborative, team-based work environment.
Equivalent education and/or experience may substitute for minimum requirements.
- Master’s Degree in Library Science or a related field.
- Experience with Ex Libris integrated library system.
- Working knowledge of the UW Libraries or other large, complex academic library systems’ departments and procedures.
- Basic familiarity with library technology and basic library research help skills.
- Knowledge of current trends in academic libraries, particularly in Access and Building services and Course Reserves; and a knowledge of current trends in undergraduate-supporting programs and services.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org.