Scheduler & Staffing Coordinator

Homewatch CareGivers Northshore - Northbrook, IL

Full-time
Working in our Northbrook, IL office, the Scheduling & Staffing Coordinator is responsible for scheduling of caregiver engagements, assigning prospective clients with appropriate caregivers, providing prospective clients with information about the agency and our service offerings.

Major Responsibilities: Scheduler & Staffing Coordinator is responsible for the following:

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Work with existing clients to understand their needs and ensure the agency is providing service that exceeds their expectations

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Assuring that the client & caregivers schedules are current, accurate and up to date

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Matching client schedules with compatible caregiver availability.

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Work with prospective clients on the phone, in-person, over the internet and via e-mail and over the internet.

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Support and assist other office staff as needed, office and clerical activities as directed

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Support and participate in the caregiver hiring process

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On call responsibilities

Knowledge, Skills & Abilities Required: Must meet the following qualifications:

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Experience with Microsoft Word, Excel, Outlook and able to learn scheduling software

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Able to effectively communicate with prospective clients, understand their needs and requirements and walk them through the intake process.

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Assess caregivers' skills, personalities, and provide input on good client/caregiver matches

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Excellent interpersonal and communication skills - oral, conversational, telephone & written

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Assess personal care plans for each of their clients and assure their appropriate discharge

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Able to communicate effectively with caregivers, the Administrator, Client/Caregiver Services Manager and other management personnel

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Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency.

Company Information:
Homewatch CareGivers is a leading provider of in-home care services for people of all ages, including seniors, people recovering from medical procedures. Founded in 1980, Homewatch CareGivers is one of the largest and most respected in-home care companies in the US, delivering 8.25 million hours of service in 2017. For more company information visit our website at www.thehomecarespot.com