Design / Customer Care Associate (Home Furnishings)

Room & Board - Golden Valley, MN3.6

Full-time
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Overview
Love what you do.

At Room & Board, we provide our customers with a seamless multi-channel experience with our stores (16 throughout the U.S.), our website (www.RoomandBoard) and Customer Care which is our 1-800 phone channel (1.800.301.9720).

As a Design & Customer Care Associate, you are in a unique role which serves as both a design professional and a problem solver. Whether a customer is looking to make a purchase or has an issue that needs to be resolved, you’re dedicated to finding the best personalized solution for each customer.

The majority of Customer Care calls are inbound with most calls coming from potential or existing customers engaged in the purchasing process. They are often seeking design advice and ideas, clarification about products, or delivery information as they look to make or follow up on a recent purchase. Other calls are from customers post-purchase who have questions or need support. As a Design & Customer Care Associate, you will ensure a positive experience as you ask thoughtful questions, listen empathetically and anticipate needs and present a total personalized solution for the customer. In working with customers, you’ll heavily leverage our website as well as email and Live Chat.

Location: 4600 Olson Memorial Highway, Minneapolis, MN 55422

Schedule:
This full-time role reports to the Customer Care Manager and joins a team of 20+ Associates. The role is based in our Central Office in Golden Valley (Hwy 100 & 55) and works a combination of weekdays and weekends. The primary schedule is 7:45 a.m. – 4:15 p.m. However, one day per week, you will work 10:30 a.m. – 7:00 p.m. and roughly every 6 weeks, you will work a 12:30 p.m. – 9:00 p.m. shift. Additionally, you will be scheduled to work 2-3 weekend days per month.

You’ll have the ability to work from home 1 day each week during your first year as you're acclimating to the role, and up to 3 days after the 1-year period. Room & Board provides all required equipment and set up to allow you to work from home seamlessly.

What success looks like:
You bring a passion for home and modern design. You are fully engaged in the world around you and understand how homes evolve based upon life changes, technology, sustainability and other influences.
You are a problem solver by nature. You lead with thoughtful questions and consider the customer's personal style and functional requirements as you offer solutions that create a home they love. When it comes to the type of problems you prefer to handle, complex and sophisticated trumps routine and predictable. You simply love the challenge.
You focus on providing the right solution. You thrive in a solution-based, non-commissioned selling environment that is collaborative and customer focused. When needed, you collaborate with peers as well as staff members outside your immediate team to create with the right solution.
Customers love you. You create meaningful and relevant interactions with customers throughout the sales process. When a customer calls upset, you build loyalty by bringing calm to the situation and driving home the right solution.
You embrace technology. You’re comfortable learning custom programs to support your work, navigating tools to drive productivity and using technology to enhance your responsiveness to the customer.

What you’ll find:
An environment of curiosity and learning where you are encouraged to strengthen your design confidence and grow in your understanding of the breadth and depth of our product offerings.
The autonomy and confidence to do what’s right. We’re not bogged down by rigid scripts and processes of “if this, then do that” approach to serving customers. You’ll simply navigate a solution guided by a high level of standards that builds long-term loyalty.
Our collaborative spirit leaves little room for bureaucracy and cumbersome rules. Instead we keep it simple, take accountability, solve problems and ultimately do the right thing.
Our compensation, profit sharing, benefits and work space are designed to support the physical, financial and emotional well-being of our staff and their families, including domestic partnerships.
The average starting salary for this role is at 42K and staff members are eligible for annual increases. The compensation listed is the minimum starting point and is commensurate based on experience and qualifications.
To view all benefits offered by Room & Board, click here.

To learn more about working at Room & Board, visit www.roomandboard.com/careers

About Room & Board

Room & Board is a privately held, national retailer of modern home furnishings based in Minneapolis, Minnesota with locations across the country. Since 1980, we’ve been providing extraordinary experiences for our customers as we help them create homes they love. We create exclusive contemporary designs and believe expertly crafted American-made furniture offers the best value in terms of quality, design longevity and environmental sustainability.

We seamlessly serve our customers through 16 stores, a robust e-commerce site, Business Interiors channel and Customer Care support. Join us and love what you do. It makes for a great day at work.

To learn more about Room & Board, visit our web site at https://www.roomandboard.com/

Building common ground through understanding and shared experiences. We’re better together.

Salary
USD $42,000.00