Patient Relations (Front Desk)

Women's Care Florida - Brandon, FL3.1

30+ days ago
Overview
Provides professional clerical support following established standards and practices. Greets patients and visitors, performs check-in/check-out, schedules appointments, obtains patient information and records it in electronic medical record application, answers non-medical inquiries. Refers matters outside their scope of duties to the, Clerical Supervisor or Unit Administrator.

Responsibilities
Welcomes patients to the facility; serves as primary point of contact for patients and visitors.
Comforts patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area.
Schedule appointments in person or by phone.
Perform patient check-in/check-out procedures.
Collect co-pays when applicable.
Act as liaison between clinical staff and patients.
Verify patient benefits
Represents clinic in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner.
Performs other duties as assigned.
Attends required meetings and participates in team activities and professional development activities.

Qualifications

QUALIFICATIONS:
High school diploma or equivalent.
Minimum one year clerical experience in a medical office environment.
Ability to multi-task in a stressful deadline-oriented environment.
Ability to communicate with coworkers, providers and patients in an effective manner.
Ability to use a computer and enter data in electronic medical record system.

PREFERRED QUALIFICATIONS:
OB/GYN experience a plus
eCW electronic medical record experience a plus