NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
This role will be a key contributor to each experience our Leadership Institute team deploys, and will coordinate our programs and initiatives through an organized and agile approach to project and task management. S/He will become a program owner for a specific course or courses, and will see the programs through from inception to execution, measurement, and sustainability. We need a leadership development specialist who has the following capabilities and experiences:
Leadership development program coordination, design/development and facilitation experience.
Utilization of design thinking to create amazing leadership development experiences.
Understanding of the leadership pipeline concept and creating leadership development for a wide breadth and depth of managers and leaders.
Experience creating great experiences for internal customers.
Project management capabilities.
Facilitation of professional development skills (custom or off the shelf).
Curriculum development skills.
Creation of creative PowerPoints and Word documents for program participants.
Handling all aspects of program logistics before, during and after program.
Communicating with program participants.
Ability to pull reports and customize the information to the needs of the requestor.
Working with facilities (on site or hotel) for program set up and logistics.
Can create standard operating procedures and communicate those across the team.
The Leadership Development Specialist will be accountable for the following:
Designing/developing, facilitating and coordinating leadership development experiences.
Utilizing design thinking concepts and agile methodology when designing new or updated leadership development experiences.
Becoming a deep specialist in course or courses assigned.
Maintaining measurement data for each assigned course, understanding and being able to report out on the data.
Measuring the NPS score, amongst other measurements, for assigned courses. Look for ways to continuously improve programs for the best customer experience possible.
Curating content and setting up experiences in modern digital course tools.
Facilitating various professional & leadership development programs.
Teaming & collaborating across Talent Development and HR.
Taking ownership over specific assigned tasks and projects.
Working with the NCRU shared services team to ensure assigned content is coordinated and tracked appropriately.
Pulling down reports from NCRU to track learning participation and evaluations.
Creating evaluations as needed in various tools.
Other projects and tasks as requested/desired.
Bachelors Degree required.
3-5 years of experience coordinating Talent and Leadership Development programs and initiatives.
Intermediate MS Office Skills
Ability to work through ambiguous situations.
Demonstrated ability to create project plans.
Have an innovative, creative and growth mindset.
Professional presence to credibly and confidently work with participants and across the Talent Development team.
Learning experience program planning.
Program coordination experience.
Travel requirements may be up to 25% (domestic & international)
Certification or advanced courses in project management, MS Office or other frequently used talent development applications.
Certified to facilitate Franklin Covey 7Habits and Speed of Trust.
Certified to facilitate Civil Treatment for Leaders.
Certified to facilitate DiSC and EQ.
Experience with area(s) within Talent Development & Talent Management (Performance Management, Management/Leadership Development, Learning, Onboarding) is a plus.
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.