37 | Amazon Retail LLC
Location | Fairfax, VA
Amazon Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences through our retail stores. We are passionate about creating a shopping experience that customers love. If you are customer-obsessed, like learning new things, and want to contribute to end-to-end store operations for a new business, this is the place for you!
As a Lead, you will contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You ensure that all store operations in your area are occurring as expected. You have a strong attention to detail and are an expert in store processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an ambiguous environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to delight our customers, and contribute to a strong team culture in the store.
What You Do:
- Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
- Act as a floor leader for associate questions and customer escalations
- Support associate onboarding and provide ongoing process training as needed
- Contribute to continuous improvement of store operations by identifying and communicating barriers to success
- Work with a manager to maintain the high quality and safety standards of the store
- Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
- Receive, stock, and replenish product
- Use systems to scan, process, and count inventory
- Operate point-of-sale (POS) systems and handle cash
- Keep the store as clean and beautiful as on Day 1
- Perform additional duties as assigned
- Must be able to work flexible hours including nights, weekends and holidays
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
High school or equivalent diploma
3+ years of experience in a customer-facing environment, or 1+ year of Amazon experience
1+ year of floor leadership experience
Demonstrated positive work attitude
Interest in learning new skills and contributing to many different zones within the store
Strong communication and customer service skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.