Customer Service Representative/Call Center

Pacific Analytics Support - Los Angeles, CA (30+ days ago)


Pacific Analytics Support, Inc. is a high paced call center. We are actively seeking dynamic customer service specialists to join our team of professionals. We specialize in third party call center services. We create proactive and reactive communications with our customers who either want to cancel their services or recent account activity. We are located in the heart of Koreatown. Interviews will be conducted as long as this ad is up and we will be starting the training at the office in 1-2 weeks. At Pacific Analytics Support, we enjoy keeping the office environment light and fun, but we do require hard work.

Qualified Candidate Expectations:

-1 year Call Center Experience

-Resolve any customer complaints/issues in a pleasant and sound manner
-Understand customers' needs and educate them on offerings that would most benefit them
-Handle inbound calls on existing accounts to support and retain long-term satisfaction
-Meet monthly retention/sales goals

-Have excellent grammar and punctuation for email communication

Pluses:
-Customer service experience in a call center
-Collection experience
-Type 40 WPM

-Bilingual Spanish/English (not required)

Benefits:
-Paid Training
-Advancement Opportunities
-Fun Work Environment
-Competitive Earnings

Must have:
-40 WPM typing speed
-Knowledge of Google based products (Google Voice, Google Docs, Gmail)

Work Description:
-Monday through Friday (7AM PST - 3PM PST and 9AM PST -5 PM PST).
-Compensation: Weekly
-Inbound Calls only, no cold calls
-Incentives based on sales goals

Job Types: Full-time, Part-time

Salary: $13.00 to $14.00 /hour

Experience:

  • Customer Service: 1 year