Customer Service Representative | order processing clerk

Systems Softcom - Columbia, MD

Temporary

Job Description__
Job SummaryJob Description: The Order Processing Clerk provides operational support to sales personnel, is responsible for processing orders and acts as a liaison between Sales and other departments. The Order Processing Clerk provides excellent customer service and ensures that customers receive correct equipment orders as well as accurate invoices.
Responsibilities and DutiesESSENTIAL DUTIES AND RESPONSIBILITIES* Routinely demonstrates and creates a helpful and positive work culture* Encourages and builds positive relationships and communicates effectively with all co-workers, outside customers and vendors* Conducts self at all times as the public image of the company in accordance with the company's code of conduct* Generates internal customer facing sales paperwork* Prepares presale information (credit approvals & buyouts) for sales teams* Audits commission tickets and prepares them for accounting* Compliance checks paperwork submitted by sales* Document orders in order entry process and tracks them through the process* Responsible for ensuring that customer orders are processed and delivered on time* Provides timely and accurate equipment invoicing* Updates customer and inventory records* Notifies Logistics of customer requests to extend terms of machine demos* Validates order information* Runs and reconciles applicable open order reports daily to ensure orders are flowing and issues are resolve COMPUTER SKILLSRequired Experience, Skills and QualificationsEDUCATION AND/OR EXPERIENCE* High School Diploma or GED* College degree preferred but not required* Previous customer service required* Proficient with Microsoft Word, Excel, and Power Point* Knowledge of Microsoft Outlook

Job Type: Temporary

Salary: $15.00 to $17.00 /hour