Salesforce Administration Manager

Preferred Capital Securities, LLC - Atlanta, GA

Full-timeEstimated: $69,000 - $92,000 a year
EducationSkillsBenefits

Job Description

Preferred Capital Securities is looking for a Salesforce CRM Manager to join our team in Atlanta, GA. Preferred Capital Securities is currently distributing investment securities to the Independent Broker/Dealer and RIA channels. This position will be leading the development and maintenance the Salesforce implementation reporting to the EVP of Operations.

Responsibilities & Experience Requirements

  • Administrator for all Salesforce users
  • Responsible for daily operations of Salesforce.
  • Design and create new layouts under each of the SFDC objects.
  • Create efficient workflows, permissions, and security rules.
  • Develop and create customized reports and dashboards.
  • Partner with various teams to define and implement functional, scalable, and sustainable technical solutions using the Salesforce technologies
  • Train new and existing users on how to use the system and troubleshoot issues.
  • Use software tools as required to mine information for sales & marketing campaigns.
  • Ensure the data in Salesforce is continually being cleansed.
  • Responsible for the administration of all the 3rd party tools for the sales team.
  • Assist with the creation and execution of marketing emails, newsletters, and other various campaign templates using Pardot.
  • Salesforce administration and configuration, including workflows, process builder and custom object builds
  • Support newly launched applications & provide analysis of new solutions and alternatives
  • Manage third party vendors - troubleshooting, new release testing etc.
  • Communicate and collaborate with other internal and external technical resources and stakeholders regarding status, technical issues and creative solutions
  • Stay current on Salesforce tools and best practices, as well as releases, new features, product roadmaps, and applications available from 3rd parties on the Salesforce AppExchange.
  • Analyze, prototype and help drive the adoption of new features
  • Understand Sandbox architecture and Salesforce application release management
  • Experience creating automated workflow approvals, mapping business processes and improving throughput and optimizing productivity
  • Strong understanding of relational database concepts and design
  • Experience using Data Loader to import/export data
  • Ability to manipulate large amounts of relational data
  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
  • Communicates regularly with the Salesforce Business Owner, IT systems leadership,
  • In-depth understanding of Data Model, schema and application development
  • Understand Sandbox architecture and Salesforce application release management
  • Maintains high-level familiarity with other IT system /business application capabilities and scope definition to make recommendations about potential integration
  • Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.
  • Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
  • Proficient in Lightning Platform and capabilities
  • Manages all security settings and conduct regular security/configuration audits
  • Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
  • Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
  • Performs manual or automated data entry/data clean-up as required
  • Maintains updated system documentation and Salesforce policies/procedures
  • Develops and maintains naming conventions of picklists, report folders, dashboards, etc.to improve system usability
  • Creating and managing email and mail merge templates
  • Creating and modifying list views, custom fields and picklists

Qualifications

  • Bachelor's degree required
  • 4+ years experience with Salesforce.com as an administrator
  • Should have a minimum of 2 years marketing experience in a B2B environment
  • Certified Salesforce Administrator, and Advanced Administrator
  • Expert level skills related to Microsoft Office products, Excel, PowerPoint, etc.
  • Ability to collaborate quickly with others in an open workspace
  • Knowledge of Call center operations and associated technologies
  • Experience with Service Cloud, Sales Cloud, Pardot & Analytics
  • Execution minded – someone who makes and keeps commitments
  • Proven track record of effective project management delivering end-to-end solutions
  • Strong time management, planning, and prioritization
  • Excellent verbal and written communication skills
  • Experience interacting and communicating with a nationally distributed sales team
  • The desire to work and thrive in a fast-paced, evolving environment
  • Must have a sense of urgency and self-motivation
  • APEX, Visualforce knowledge a plus
  • Education: Bachelor's degree required. Experience: 2 years of work experience in Accounting, Finance or Business Related field preferred

About the company

Preferred Capital Securities, FINRA member, is a growing managing broker dealer based in Atlanta, Georgia. The main focus of the company is serving as a wholesaling broker dealer for the purpose of marketing and distributing financial instruments to other financial institutions. It does this through a network of regional vice presidents located in territories across the United States. The principals of Preferred Capital Securities have decades of experience in raising capital from independent broker dealer firms, registered investment advisors, (RIAs) regional and NYSE firms, family offices and institutions.

Job Type: Full-time

Experience:

  • Salesforce: 4 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • Atlanta, GA (Preferred)

License:

  • * Certified Salesforce Administrator (Required)

Work authorization:

  • United States (Required)

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules