The Help Desk Specialist will provide support to the various end-users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end-user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.
Requirements for the Help Desk Specialist III:
Must have TS/SCI with Polygraph Security Clearance!
Experience with any ticket processing system.
Exceptional written and verbal communication skills.
Proficient in conducting research and documentation
Nice to Have:
Familiarity with Linux system administration is a plus.
System Engineering experience, GIT source view- but not required
BS + 5 yrs of exp
AA and 7 yrs of exp
HSD/GED and 9 yrs of exp
MS and 3 yrs of exp
Dr and 1 yr of exp
You can also apply through our career portal at https://flashtg.com/flash-technology-careers/.
Generous Referral Bonus Program!
Competitive Benefits Package!
Job Type: Full-time
Pay: $0.00 per year
- What type of polygraph have you taken?
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Relocation assistance
- Tuition reimbursement
This Company Describes Its Culture as:
- Outcome-oriented -- results-focused with strong performance culture
- Monday to Friday
- Day shift
Company's Facebook page: