Seasonal Customer Service Representative

Spreadshirt, Inc. - Greensburg, PA

Temporary

Spreadshirt, Inc, an online custom apparel company, currently has openings for Seasonal Customer Service Reps for the Holiday Season. Positions begin in October and will be offered a 5 day a week, 40 hour set schedule lasting through mid-January. Paid training is provided.

Summary of this Role

This position is responsible for answering inquiries from customers and partners about our site, as well as their orders, shops, and designs. In addition you will also process exchanges/returns and resolve production issues, and as well as additional tasks and projects

Expected Schedule

Set 40 hour work week, Monday through Friday between the hours of 8am to 8pm. You will receive an 8 hour daily schedule within this time frame, at least two late shifts per week. Hours are subject to change and weekend shifts may be required at the manager’s discretion.

Tasks in Detail

  • Answer customer and shop partner requests by e-mail and phone.
  • Actively contact customers with regards to their orders, shops, or designs.
  • Process returns and exchanges of erroneous or damaged products.
  • Ensure customer satisfaction and their loyalty.

Requirements

  • Highly customer oriented.
  • Excellent verbal and written communication skills.
  • Above average typing skills.
  • Proficient use of e-mail and internet
  • Team oriented but self-motivated.
  • Attention to detail and capable of working in a fast paced environment.

Preferred skills:

  • Prior experience in the customer service.
  • Familiar with t-shirt printing and/or design.
  • Familiar with e-commerce business.
  • Proficiency using Microsoft Office products and basic computer skills.

Spreadshirt was founded in 2002 in Leipzig, Germany. Today it is one of the world’s leading e-commerce platforms for on-demand printing of clothing and accessories.Sellers offer their merchandise or personalized products, showing their designs on Spreadshirt’s Marketplace or thousands of independent shops. Customers can also use the T-Shirt Designer to create clothing and accessories with their own designs or designs from our community.

Interested applicants can submit their resume online or complete an application on-site Monday - Friday 9am - 4pm. We are located at 1572 Roseytown Rd, Greensburg PA 15601

Job Type: Temporary

Salary: $11.00 /hour