Purpose of Job
The purpose of the Systems Administrator II job is to function as an experienced IT resource in deploying and supporting the technologies and architectures selected by the Director of Information Technology. The Systems Administrator II will also provide the necessary resources to effectively maintain the Windows server based architecture including but not limited to the Windows operating system, SAN storage infrastructure, security infrastructure, virtual infrastructure and various back office products (Microsoft SQL, Microsoft Exchange, Active Directory, Sharepoint, and Commvault).
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Provide technical knowledge and function as a server maintenance resource within the server platform support and deployment team.
Provide tier 2 support for server access and resource issues within a helpdesk environment.
Effectively carry out the server build standards and ensure quality is maintained based on the definition outlined by the senior IT leaders.
Provide support for the maintenance and operation of the server infrastructure and the applications housed within the infrastructure to include log auditing, service pack/hotfix application, user account creation and resource management.
Monitoring and supporting the security related equipment and processes at the Georgia Lottery. Provide support and ongoing maintenance for the Citrix environment and its associated applications.
Have an understanding of basic server hardware architectures including but not limited to RAID designs, memory configurations, NIC teaming and performance tuning.
Understand server networking in a TCP/IP environment and supporting AD integrated DNS, DNS zones, DHCP and AD site replication and design.
Have an understanding of Active Directory and its various architectures to support redundancy, replication and authentication.
Maintain and support the Commvault Enterprise backup solution.
Maintain the printing infrastructure and its associated components.
Provide basic scripting support for the system to automate functions and operations.
Have a working knowledge of iSCSI SAN environments to support LUN presentation and provisioning to support server implementations.
Maintain and support the Microsoft Exchange/messaging environment to support effective and timely business communications.
A full understanding of Windows Client Operating Systems in a centrally managed Active Directory environment is required.
Understand and maintain the VMWare virtual infrastructure deployment at GLC.
Understand the configuration and setup of Microsoft IIS from a basic level of understanding.
Understand and maintain two factor authentication architectures.
Understand and deploy Group Policies within the GLC Active Directory environment.
Provide ongoing system integrity maintenance.
Supply input on the desktop management and design for the GLC.
Provide account maintenance functions to support adds, moves and changes of AD accounts and Exchange accounts.
Participate in the evaluation and hiring of the support staff to ensure deployed server architectures are properly implemented and maintained.
Be able to participate in an on-call rotation schedule for after hours support requirements.
Provide implementation services when required to meet project demands.
Maintain assigned projects and ensure timely completion.
Ability to lift and carry up to 30 pounds of materials and supplies.
Training and Experience Required to Perform Essential Job Functions
Bachelor's degree in Computer Information/Science or commensurate experience required, a minimum of 2 years of documented experience in an IT organization within a networking, desktop, server administration role or pertinent consulting experience, understanding of Network Appliance storage platforms (SnapManager, SnapDrive, SnapMirror), back office business products (Microsoft AD, Microsoft SQL, Exchange, VMWare, Citrix) and general networking knowledge of Cisco based architectures. A documented portfolio of leading IT related projects is required. Security certification preferred. Experience with HP Servers, Network Appliance SANs, Ironport, Citrix Access Gateways from a hardware perspective is a plus. Excellent oral and written communication and presentation skills required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.