Job Summary
Assists the Associate Administrator or Director of Patient Accounts in managing and coordinating the daily operations of the Patient Financial Services (PFS) Bad Debt Collections, Billing, Customer Service, Follow Up, Payment Posting, Refund/Credit Balances, and Medicaid Pending Departments. Manages appropriate levels of staff during various shifts which include patient account representatives, Patient Accounts management support staff, bad debt representatives, payment clerks, Customer Service representatives, Insurance Verification/Coordinator staff, and Follow Up specialists. Manages the revenue cycle process, billing and collections of patient accounts, payment postings, bad debt collections, customer service call center and satisfaction, insurance verification, Medicaid pending process, and follow up operations.
Minimum Qualifications
Degrees / Work Experience / School Education
Bachelor's Degree in business, healthcare or related field. Preferred knowledge of EPIC Business Systems, at least 1 year experience. (Preferred) (And) Five (5) Years Work Experience in a large hospital environment; Knowledge of patient registration, patient accounts, and/or billing system preferred.
(Or)
High School Diploma or GED. Preferred knowledge of EPIC Business Systems, at least 1 year experience. (And) Nine (9) Years Work Experience healthcare experience in a large hospital environment preferred. Knowledge of patient registration, patient accounts, and/or billing system preferred.
Management Experience: Three (3) Years of Management Experience in supervisory/management role
Communication Skills:
Above Average Verbal (Heavy Public Contact)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required: No
Writing /Composing (Correspondence/Reports)
Proficiencies: MS Word, P.C.
Job Attributes
Knowledge/Skills/Abilities:
Analytical, Mathematics, Statistical
Work Schedule: Hybrid Telecommuter
Other Requirements: Must be able to interact successfully in a culturally diverse environment.
Equipment Operated: Personal Computer and Microsoft Office applications
