Staff - Police Dispatcher

South Texas College - McAllen, TX4.3

General Statement of Job

General Statement of Job
The Police Dispatcher is responsible for day-to-day operations of the Campus Dispatch Emergency Office.

Specific Duties and Responsibilities

Specific Duties and Responsibilities
  • Directs all incoming emergency and non-emergency calls through dispatch and initiates and implements Emergency Protocols.
  • Dispatches appropriate campus security officer, college police officer, local fire and/or emergency department to the various campuses.
  • Coordinates response efforts to units by communicating status of emergency situations and dispatches backup units if necessary in accordance with dispatch safety response procedures.
  • Communicates by radio or phone with on-campus security and college police officers.
  • Maintains a dispatch log on all security and police activities for each campus.
  • Maintains a log for the College’s security surveillance camera and access control system.
  • Compiles, verifies, and maintains data on the assigned databases used in dispatch on a day-to-day basis.
  • Assists staff in on-the-job training of new dispatchers by instructing, monitoring, evaluating and reporting progress of trainees.
  • Assists other department staff in routine testing and identifying equipment, operational and system deficiencies.
  • Organizes, plans and coordinates emergency response procedures throughout the College.
  • Maintains, reviews, and updates the security and emergency procedures manuals and other policies.
  • Performs all assigned tasks in accordance with established rules, regulations and practices, and promptly reports employee and student related injuries, accidents and incidents to supervisor.
  • Serves as a Campus Security Authority.
  • Performs other duties as assigned.

  • Position Information

    Posting Number

    Position Title
    Staff - Police Dispatcher

    FAS-Campus Police

    Temporary End Date (if applicable)

    Pecan Plaza



    Min Salary

    Salary Range*

    Required Education and Experience
  • Minimum of thirty (30) earned college credit hours and three (3) years of direct experience as a police dispatcher or related field, or eight (8) years of direct experience as a police dispatcher or related field; Associate’s or Bachelor’s Degree preferred.
  • Experience and knowledge of campus security and law enforcement policies and procedures, life safety programs, college operations, and traffic and parking programs, preferred.

  • Required Knowledge, Skills and Abilities
  • Excellent oral, written and interpersonal communication skills.
  • Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, database management, the Windows environment, and internet research skills.
  • Bilingual, English/Spanish, preferred.
  • Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
  • Ability to work independently as well as a team player within department and with others.
  • Ability to work evenings and/or weekends as needed.
  • Demonstrated ability to interact effectively with a diverse, multi-cultural college population.
  • Demonstrated commitment to achieving the vision and mission of South Texas College.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Checks, Certificates, Licenses, and Registrations
  • All applicants are subject to a national criminal background check under South Texas College policy.
  • Security Sensitive position: In addition, subject to federal background check.
  • All applicants are subject to a polygraph examination.
  • Must obtain a Telecommunicator license from the Texas Commission on Law Enforcement (TCOLE) within six (6) months of employment. U.S. Citizenship is required by TCOLE.

  • Physical Requirements
  • Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  • Bending the body downward and forward by bending leg and spine.
  • Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Applying pressure to an object with the fingers and palm.
  • Perceiving the nature of sounds at normal speaking levels with or without correction.
  • Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  • Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  • Ability to make rational decisions through sound logic and deductive processes.
  • Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
  • Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Standing particularly for sustained periods of time.
  • Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
  • Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

  • Working Environment
    The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    Security Sensitive?
    Posting Detail Information

    Desired Start Date

    Close Date

    Open Until Filled (overrides Close Date)

    Special Instructions to Applicants
    This is an On-line ONLY Application

    Thoroughly redact or block security sensitive information including social security number, date of birth, age, citizenship status, sex/gender, ethnicity, marital status and applicant photos from all documents. FAILURE TO BLOCK ANY SUCH INFORMATION WILL RENDER THE APPLICATION INCOMPLETE. All uploaded documents become part of the applicant’s application and are viewable to personnel involved in the hiring process.

    Foreign Transcripts

    Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of The National Association of Credential Evaluation Services (NACES).The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College. NACES Members

    Candidate Review Start Date