- High School Diploma or GED
- Medical Office Experience
- Customer Service
- Word Processing
- Communication Skills
- Computer Skills
- Dental Insurance
- Health Insurance
- Vision Insurance
- Disability Insurance
Private dermatology practice seeks full-time patient service representative with travel to offices in Westlake, Middleburg Heights and Lorain. Office hours are Monday-Friday ranging from 7AM-5:30PM. This position will be assigned 50% PSR duties and 50% in our call center scheduling patient appointments.
The ideal candidate is able to multi-task in a busy office environment, display proficient computer skills and excellent interpersonal skills with both patients and all staff. Our practice utilizes Allscripts practice management software as well as Modernizing Medicine electronic medical records system.
Previous patient service representative experience required; dermatology preferred.
We offer excellent benefits (medical,dental,vision,long term disability,life insurance, profit sharing and 401K) and pay commensurate with education and experience.
Performs all aspects of the front office, with the following areas of emphasis: Greet arriving patients, verifies appointment information, and notifies nursing staff in accordance with procedure. Finalize data entry of EMR chart preparation for scheduled appointments. Register and create EMR chart for new patients: assist patient in completion of necessary forms and consents. Obtain current insurance information, verify insurance benefits/eligibility Request and record all co-payments, and any monies past due. Update patient demographic data in practice management system. Greet visitors; informs staff of visitor?s arrival. Accept deliveries of supplies and mail. Schedule and re-schedule return appointments according to scheduling guidelines. Adhere to patient confidentiality and records release policies. Utilize office equipment for copying and fax transmission of documents. Directs pharmaceutical representatives to providers and to medication room for sign-in of samples. Maintain and balance individually assigned cash box with receipts. Perform end of day functions as assigned. Maintain daily appointment schedule; notifies clinical staff of changes. Prepare new patient packets for next day clinic. Responsible for ensuring supply of needed forms and receipt books are on hand. Cleans Lobby, and front waiting area. Perform other duties as assigned.
Responsible for courteous patient scheduling, registration, patient flow, and problem resolution in a timely and accurate manner, reflecting a friendly, compassionate, unbiased and professional patient service attitude. Responsible for courteous and timely telephone service to patients, providers, staff and other third parties, reflecting a friendly, yet professional customer service attitude. Maintain patient confidentiality and adherence to established records release policies. Assure accurate and timely collection and data entry of all required patient demographic, insurance and financial information. Coordinate with other functional areas of the practice to provide a seamless experience for patients. Assure accurate and timely performance of end-of-day and other processing as required. Safeguard cash and checks from collected payments.
High school graduate; some college coursework preferred. Two years experience in a medical office or other healthcare setting preferred, customer service experience a must. Working knowledge of computer applications: word processing, practice management/EMR, and spread sheets. Familiarity of third-party payer systems: Medicare, Medicaid, commercial and managed care programs. Ability to accurately record and transmit detailed information. Ability to interpret and comply with applicable regulations. Well developed written and oral communication skills. Ability to exercise good judgment in evaluating situations and making decisions. Ability to use tact and sensitivity to timing in personal transactions. Demonstrated understanding of customer service principles, and HIPAA guidelines. Previous experience in operation of office machinery: personal computer, printers, copiers, fax, postage machine, telephone systems. Ability to reach, stoop, walk, and lift 25 lbs. Adequate vision, speech and hearing.