TITLE: Client Operations Manager
We are seeking an Operations Manager who is detail oriented, a quick learner, and has a great attitude towards building exceptional client relationships. The ideal candidate excels at working with data, interpreting statistical results and packaging those results in an easy to understand format for our bank clients. The Operations Manager will feel equally at home working with Excel spreadsheets and hosting client meetings via WebEx.
POSITION PURPOSE: This position is responsible for ensuring the financial institution's overall satisfaction with contracted products and services. The Operations Manager will act as a business partner for the financial institution, exercising discretion and independent judgment. Through online meetings and direct phone contact, the Operations Manager identifies the financial institution's (internal and external) expectations; remains attuned to changing demands and assumes a leadership role in advancing the institution’s performance. Candidate must understand the financial services industry; understand the technology that drives electronic commerce and the impact of problems.
Desired Skills & Experience
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Company Paid Short and Long-Term Disability Insurance
Paid Time Off
Volunteer Time Off
401(k) Plan with match
Employee Assistance Program
About the Company
CustomerStream is dedicated to the financial services industry serving over 300 banks and credit unions coast to coast. CustomerStream, develops world-class, hosted software solutions for some of the biggest banks in the country. CustomerStream focuses on providing pay for performance referral account acquisition and fee income enhancement programs for financial institutions throughout the United States. CustomerStream’s targeted product lineup includes CardCash, ReferLive and Elevate. CustomerStream has experienced year over year growth in excess of 50% for the past five years. The company is recognized as an industry leader within the financial services sector. www.CustomerStream.net
Job Type: Full-time