Front Desk Specialist/Interpreter

Heart of Ohio Family Health Centers - Columbus, OH (30+ days ago)


Summary: This position supports the Organization in the following manner:

  • Greet patients, visitors and others upon entry and, if required, process the account upon their exit
  • Set appointment times and call patients to confirm appointments
  • Support the clinical staff with an available patient chart / record
  • Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
  • Accurately maintain the patient data base software system
  • Serve as a recipient for packages, etc. (with limitation)
  • Serve as a payment collection resource, including a reconciliation at the end of the business day

Job Duties, these are considered essential to the successful performance of this position:

  • Pull the patient’s record or prepare a new record / chart in preparation of the clinical visit
  • Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members
  • Notify the appropriate staff member of their appointment’s arrival
  • Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
  • Perform verification on insurance data and/or benefit enrollment that is submitted by the patient
  • Accurately maintain the patient data base software system by ensuring all data entered is true and correct
  • Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller
  • Transfer all phone calls to the appropriate staff member
  • Set appointment times in coordination with the medical staff work schedule and call patients to confirm appointments
  • Accept deliveries - except those required to have a personal signature from an employee; notify the employee or the HR Officer / Quality Improvement Manager
  • Collect payment and co-payment for medical services rendered
  • Accurately perform daily closing procedure
  • Consistently ensure HIPAA regulations and other federal, state and local laws and regulations pertaining to the duties of this position are observed
  • Adhere to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
  • Other duties as assigned (non-essential)

Job Qualifications (Experience, Knowledge, Skills and Abilities)

  • Prefer experience with Electronic Medical Records, Allscripts preferred
  • Prefer experience with ICD-10 and CPT codes or other medical codes
  • Prefer experience in a physician’s office, clinic, hospital business office, billing office or related area dealing with the public in collection of data and funds
  • Understanding of laws and regulations impacting the registration procedure
  • Prefer an understanding of third party payer benefits and the requirements and methods for reimbursement
  • Ability to accurately enter data, preferably typing at a minimum of 45 wpm
  • Ability to accurately input the ICD-10 and CPT codes and/or other information as dictated by the physician or nurse practitioner while understanding the relationship of diagnosis and procedural codes so errors can be corrected prior to a rejection of the billing
  • Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
  • Demonstrates grammatically-correct verbal and written communication skills
  • Demonstrates efficient and courteous telephone skills
  • Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
  • Ability to work in a team setting and/or with minimal supervision
  • Bilingual in Amharic and Tigrinya preferred

Job Type: Full-time