Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards.
Role - Catering Sales and Events Manager
Compensation & Benefits
- Salary: $65,000-$70,000K/YR
- Commission-Based Bonus Structure
- Health Insurance Program, including medical, dental and vision
- $70/mo phone stipend ($840/yr)
- Company sponsored laptop
- 12 PTO Days & 5 Sick Days (increases with tenure)
- Option to join company-sponsored 401k plan after a 1-year waiting period
- Pre-Tax Commuter Benefits (based on location)
- Employee Discounts
- 50% off in shack (excludes alcohol)
- 25% off Luke’s Online Market
- Free access to mental health resources and licensed counselors
- Opportunities for advancement in a growing company
- Casual Work Environment, Flexible Scheduling, & Great Work/Life Balance
Do you care about working for an ethical, environmentally-focused company? Do you thrive working in a supportive and collaborative environment that values and solicits open and honest communication? Then you will love working at Luke’s Lobster! We believe all boats rise when you put people, community, and the environment at the heart of all decision-making.
Duties & Responsibilities
- Maintain and improve service levels resulting in increased customer satisfaction and repeat business
- Identify new business opportunities and develop relationships with potential clients through cold calling, appointments, prospecting and networking
- Manage client relationships and serve as the main point of contact for all catering/event inquiries
- Prompt and courteous responses to all prospective catering/event clients
- Coordinate and oversee catering/event sales and execution company wide
- Coordinate and plan events, including menu selection, logistics and staffing requirements
- Develop and maintain a catering marketing plan including a comprehensive event planning service to clients
- Train and develop existing team on catering/event sales generation and execution
- Supervise and attend preparation, delivery and setup of catering/events
- Communicate with relevant departments and restaurants to ensure proper servicing and execution of all catering/events
- Meet or exceed established monthly, quarterly and annual targeted revenue and solicitation goals
- Maintain accurate record of sales, expenses and customer feedback
- Follow Up with all catering/event clients within 24 hours of event or delivery completion
- Communicating Luke's mission of serving sustainable, traceable seafood (We’re a certified B-Corp!)
- What does that mean? Check it out here:
Qualifications
- Proven experience in catering and event management or a similar role
- Passion for food quality, presentation and hospitality
- Passion for sales growth and achieving bonus or commissioned based sales goals
- Strong business acumen with the ability to drive sales and meet targets
- Excellent communication and interpersonal skills with the ability to develop and maintain professional, positive working relationships with clients, liaisons, teammates, General Managers and Supervisors
- Proficient in using technology for sales tracking, reporting and lead generation
- Strong organizational skills with high attention to detail
- Strong background in food safety and sanitary practices
- Ability to prioritize tasks and adjust quickly to changing client needs
The Luke's Lobster Story
Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city. He and business partner, Ben Conniff, opened their first lobster shack in NYC’s East Village in October 2009. Now, 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, Maine and then ship directly to our shacks, grocery partners, and consumers. From the dock to our guests, we’ve cut out the middleman. This means higher quality, better tasting seafood for you to enjoy and a fairer price for our fishermen. We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow.
We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency and open communication from all levels. Please visit for more information.
Equal Opportunity Statement
Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Schedule:
- Holidays
- Weekends as needed
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
Work Location: In person
