Full Time Work at Home Customer Contact Center Associate

Capital One - Oklahoma City, OK4.0

Full-timeEstimated: $48,000 - $59,000 a year
Locations: Sales - OK - Oklahoma City, United States of America, Oklahoma City, Oklahoma
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Full Time Work at Home Customer Contact Center Associate

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers?

Then a Capital One Virtual Servicing role may be the role for you!

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You’ll have the opportunity to showcase your already comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small.

A successful candidate will demonstrate:
Excellent verbal and written communication skills

A passionate customer service advocate with strong critical thinking skills

Strong time management/multi-tasking skills in a virtual environment

Exceptional listening, questioning and technical troubleshooting techniques

High level of autonomy, self motivation and ethical self-management

Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off

Availability to attend 6 week mandatory virtual training (Monday-Friday), including at least 2 days on-site

Reliable and predictable attendance

Must have a secure home office environment that is free from background noise and distractions of any kind

Ability to sit in front of a PC/monitor, fielding phone calls using multiple systems for extended periods of time

Must live no more than 100 miles from the hub site and in that hub’s state in Oklahoma City, OK

Work at Home Technology Requirements:
A reliable high speed broadband Internet service provider (ISP):

Dial up or Satellite Internet service providers are not sufficient

ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment

The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred) - Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth here,http://www.speedtest.net/

Basic Qualifications:
At least a High School Diploma or GED

At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

Preferred Qualifications:
Bachelor’s Degree or military experience

At least 2 years of customer service experience in financial services or at least 2 years customer service experience in credit card services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.