- Communication Skills
- Customer Service
Crafty Operators are the face of our company. They are the human element and the happy face that leads client communication on a daily basis. It is a high energy role for people who derive positive energy from working with people.
We are looking for part-time Crafty Operators with the possibility of this turning into a full-time position with growing responsibilities. If you're specifically looking for part-time roles only, we'd still love to hear from you too!
On a daily basis, our Crafty Operators will visit multiple clients to perform the below duties:
Restocking and Aesthetic Management
+ Daily stocking of fridges, drawers, snack bins, coffee machines
+ Merchandising all products to ensure each display looks perfect (e.g., each label facing forward, each row of cans is in line)
+ Rinsing and cleaning cycles on all machines
+ Wiping down machines to remove dirt or clean spills
+ Daily and weekly counting of products in storage
+ Identifying slow and fast moving products and making recommendations based on observations
+ Predicting inventory issues ahead (e.g., we are going to run out of napkins after tomorrow's lunch)
Client Communication and Liaison to Crafty Services
+ Daily check-ins with the client to review inventory report (e.g., product ABC is moving very slow) and upcoming deliveries
+ Building a relationship with each client
+ Gathering feedback from client on ways we can improve
+ Communicate any issues or needs to the Crafty team (e.g., coffee machine is broken, kegerator is pouring foamy beer, refrigerator isn't cold)
+ Communicating upcoming special events to Crafty team (e.g., client is having a holiday party next week)
+ Meeting our drivers upon delivery to each office
What we offer::
Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. Compensation will start at $15 per hour.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.
+ High organizational capabilities - detail-orientation is key!
+ Incredibly reliable
+ Strong oral communication
+ Strong attention to detail
+ Flexible schedule
+ Positive energy
+ The ability to frequently lift up to 15+ lbs, working on your feet, and frequent bending and lifting
+ Customer Service: solving customer challenges on the spot with the end goal of solving for their happiness!
+ Reliable: Our Operators must be punctual and reliable. When Operators are absent, this really affects our operations and our business.
+ Multi-tasking: dealing with unpredictable requests from customers and the team
+ Prioritization: executing and delegating short-term tasks that require quick turnaround while also progressing on long-term projects
+ Morning person: This is a major must! OUR IMMEDIATELY AVAILABLE SHIFTS START AS EARLY AS 6am!
Crafty’s mission is to help companies craft better workplaces. We work with offices to elevate happiness by providing snacks, beverages, alcohol, and cool happy hour events!
When we first launched on December 1, 2015, our business was a craft beer marketplace that delivered delicious, small-batch local craft beers to offices throughout the city. We have since evolved into a food, beverage, and events management platform for offices in Chicago. Some of our biggest name customers are Google, Uber, Yelp, Salesforce, Trunk Club, WeWork, and Coyote Logistics!
From hot coffee to cold brew coffee, from kegs of craft beer to bottles of Bud Light, from LaCroix to Coke Zero, from coffee cups to plastic silverware, and from fully stocked office kitchens to poppin’ events and tastings, we offer a truly comprehensive product portfolio.