Description:
A Little Bit About Us
If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.
Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. We promote from within and are eager to train people with no previous experience.
Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.
A Little Bit About the Position
Are you passionate about making a meaningful impact while supporting others? As a Voucher Case Specialist I at Gemini Legal, you'll be instrumental in assisting injured workers in utilizing their Supplemental Job Displacement Benefits (SJDB) vouchers. Your role involves identifying and coordinating retraining opportunities, communicating with accredited schools to facilitate enrollment, and managing a caseload of up to 125 cases. You'll also handle communication with claims adjusters and applicant attorneys, and submit invoices for payment. This role is perfect for someone who is organized, detail-oriented, and committed to providing outstanding service. Join us and make a tangible difference in the lives of those we serve.
-
Location: Fully remote within California (must be a California resident)
-
Schedule: Monday-Friday, 8:00am-5:00pm
-
Compensation: $17.79-$23.56/hour
Requirements:
- High School diploma or equivalent required
-
1-2 years of call center, collections, sales, or social work experience desired
-
Bilingual required (Spanish/English)
-
Previous industry experience in workers' compensation is preferred, but not required
-
Excellent written and verbal communication skills
-
Excellent process adherence and time management skills
-
Ability to work both independently and with team collaboration
-
Employ excellent time management in balancing and handling multiple cases concurrently
-
Identify and manage issues as they arise and develop a course of resolution
-
Ability to follow processes to ensure standardization
-
Demonstrate accuracy and consistency within work assignment
-
Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism
-
Consistently promote Gemini’s core values, standards of conduct, and culture by employing high ethical level and leading by example
-
Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
Functional Requirements
Must be able to perform the essential functions of the position with or without accommodation including but not limited to:
-
Sitting or standing at a desk for at least one hour at a time (total: 6-8 hours/day)
-
Keyboarding for extended periods of time (total: 4-6 hours/day)
-
Using a phone with or without a headset for extended periods (total: 3-5 hours/day)
What You'll Love About Gemini
-
Experience a unique company culture driven by shared values and a strong sense of community
-
Enjoy comprehensive health coverage, including medical, dental, vision, hospital indemnity, life, disability, and accident insurance
-
Generous PTO starting with 80 hours per year, along with 40 hours of community volunteer time, 12.5 observed holidays, and 48 hours of sick time
-
Support your financial future with a 401(k) plan that receives a company match
-
Expand your horizons with our education tuition reimbursement program, and ongoing leadership and career development opportunities
-
Receive support for all of life's situations through our Employee Assistance Program (EAP) and legal assistance benefit
-
Be recognized for your hard work and show your gratitude for others through our employee recognition program, which includes gifts and awards
-
G.I.V.E. back to the community with our company-paid annual donation to a non-profit or charity of your choice
-
Emphasis on work-life balance, offering flexible work locations and schedules whenever possible
