Cloud Solutions Architect - Lexmark International, Inc.

Full Job Description

JOB PURPOSE/MISSION/SUMMARY:
The Lexmark Sales Support Representative (SSR) will be responsible for supporting sales efforts of Lexmark’s field or face to face representatives. This role will be a key contributor in enabling Territory Sales Managers (TSM’s), (SPM’s) and Distribution Account Managers (DAM’s) to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving. The role is within Lexmark’s Channel organization which is tasked with supporting sales efforts into the small to medium business segment through business partners, IT resellers, copier dealers and distributors.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Generating product reports
Creating bid and analyzing the market
Generating and analyzing consumption report
Reviewing and recommending products during catalogue reviews
Editing and creating flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities
Creating product descriptions that will be uploaded in the partner’s site/portal
Issuing licenses to MPS customers
Providing pricing
Facilitating the resolution of technical support issues
Facilitating Lexmark program/promotion-related requests
Inventory tracking and analysis
Order tracking
Making product recommendations based on customer requirements
Creating report and doing analysis of the YOY revenue (Territory Planner)
Updating partners and TSMs of their performance in the monthly/quarterly programs
Understanding Lexmark order, pricing and supply chain processes so as to provide insight and information to resellers when needed
Establishing him/herself as a valued asset that Lexmark partners can contact to receive education on Lexmark products, programs, pricing and value proposition
Engaging appropriate teams and tools necessary to support partners and perform the job function
Regular reviews and communication with management and sales teams to understand areas of success and concern as Lexmark constantly seeks to improve the level of service offered to its partners
Managing and tracking of activities

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Partnering*

Aligning Customers
Building Relationships
Communicating Effectively
Negotiating
Setting Expectations
Spanning Boundaries

Insight*

Analyzing Capacity
Building a Business Case
Evaluating Customer Experiences
Gathering Intelligence
Identifying Options
Prioritizing Stakeholder Needs
Business Context

Solution*

Articulating Value
Facilitating Organizational Change
Formalizing Commitment
Leveraging Success
Managing Projects
Resolving Issues

Effectiveness*

Accelerating Learning
Aligning to Sales Processes
Building Business Skill
Embracing Diversity
Executing Plans
Solving Problems
Making Ethical Decisions
Managing Knowledge
Maximizing Personal Time
Using Technology

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