Chief Operating Officer

MedicOne Medical Response - Dallas, TX (30+ days ago)3.4



The COO shall exercise administrative responsibility for the coordination and operation of the company. The COO shall be the officer in command of all EMS operations when present and shall be responsible for seeing that the company operates in an efficient manner. Work in this position involves planning, coordinating, and directing all aspects of the EMS operations. This requires staying abreast of controlling laws, ordinances, and regulation that effect the operation of the Organization. The COO shall have complete internal control of the operations of the organization, accountable to the CEO.

Primary Responsibilities:
Administrative Duties

Responsible for administratively overseeing EMS clinical operations. Reporting to the Chief Executive Officer, the COO contributes to the growth and success of the company. COO will be on call 24 hours a day and is held accountable for the success and continuous operations of the company. Should the COO be unavailable for operational duties, COO will have pre-arranged an alternative member of management to assume operational directional duties. Further administrative responsibilities include:

The COO shall be responsible for overseeing all aspects of MedicOne Medical Response operationally. Such responsibility may be delegated to said subordinate officers as deemed necessary (i.e Managers, Supervisors, Coordinators, Committees, etc.) with the COO maintaining accountability.

The COO shall be the primary representative of MedicOne Medical Response to other departments, agencies, and the news media. The COO shall address problems at MedicOne as a result of the actions of another agency.

The COO shall maintain oversight of Business Key Performance Indicators in the areas of UHU, TUH, Task Times, Wait Times, Payroll, Demand/Deployment and others as deemed necessary by CEO.

The COO is responsible for attending all meetings, civic & business related, and representing the interests of MedicOne, unless delegated to another member of management.

The COO ensures that all employees are compliant with company policies & procedures.

The COO is responsible for developing, updating, reviewing and approving policies and procedures as needed.

The COO will maintain a consistent flow of communication with staff regarding professional issues.

The COO selects, trains, develops, and empowers a competent and motivated professional staff.

The COO will develop management team member’s skills in order to prepare them for increased leadership responsibilities.

The COO ensures customers are served with respect, individuality, efficiency and effectiveness.

The COO develops expansion of new service areas.

Oversees compliance with all City, State and Federal laws. Attends updates provided by CMS, Medicaid and third party insurance carriers.

Attends management meetings.

Review employee disciplinary actions.

Capitalize on opportunities for growth.

Ensure quality customer service to internal and external customers.

Conduct company meetings. (Monthly and Quarterly).

Other duties as assigned by CEO/CAO.

Business Development & Marketing

The COO will participate in developmental and Quality Management with area facilities and agencies to promote company growth. This also includes the solicitation of 1st call/partnership agreements, city/county municipal provider contracts, transfer agreements, and additional government contracts that become available. Additionally, will participate in regional organizations (business related & civic) thus enhancing the company’s exposure to customers, decision makers, and key players in the health care and political arena. The COO will be responsible for the development of a marketing plan to establish quantifiable goals for the future of the organization. Additionally, will design and create marketing materials related to program and business development.

Government Relations

The COO will educate and enhance the electorate’s opinions and perception of EMS within their constituency. This will be accomplished by networking and creating a comprehensive marketing plan that is specifically tailored to elected officials and those whom are entrusted to ensure public safety. This will be done at all levels of government (local, county, state, & national).

Appointment Responsibilities:
The COO will appoint qualified applicants or current employees to the following management positions:

Directors/VPs of Operations
Operations Managers
Communications - Communication Supervisors
Operations - Operations Supervisors – Fleet Managers

Additionally, the COO will be responsible for appointing, with consultation from the Regional Managers & Supervisors the following non-supervisory assignments:

Quality Assurance/Corporate Compliance Officer
Business Development Director
Business Development Specialists
Field Training Coordinator
Fleet Managers
Vehicle Coordinator
Vehicle Service Technicians
Supply Coordinator
Improvement and Advisory Committees

The following appointed individuals will report directly to the COO in the chain of command:

Directors/VPs of Operations
Regional Operations Managers
Supervisors (Operations, Communications)
Quality Assurance/Corporate Compliance Officer
Field Training Officers
Fleet Managers
Vehicle Coordinator
Vehicle Service Technicians
Supply Coordinator
Improvement and Advisory Committees

Required Knowledge, Skills, and Abilities:
The COO shall have a comprehensive knowledge of business and personnel management procedures, theories, and methods; knowledge of budgetary procedures including statistical research, management, and report production; comprehensive knowledge on operation of personal computers, especially PC format software; ability to establish and maintain effective working relationships with other employees and the general public; must be able to communicate clearly with public groups such as selected officials, civic groups, news media, and other committees dealing with the interests of the organization; ability to understand and follow oral and written instructions; ability to plan and supervise the work of others; good judgment, self-discipline and general courtesy and tact.

Acceptable Experience and Training:
Experience in a supervisory capacity either in private sector business or emergency services with a demonstrated aptitude in areas as outlined above; completion of college level coursework in Business Management, EMS Management, or related field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Possession of a valid Driver’s License as issued by the State of Texas and Dallas City Ambulance Permit.

Note – This job description is dynamic and subject to change by administration at any time without notice or consultation of employee.


The information provided in this description is designed to indicate the general nature and level of work performed by incumbents within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. MedicOne Medical Response has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.