Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Manager-In-Training/Manager I – Customer Care
(hiring level based on experience)
This position is located in the Indianapolis, IN office
Under general guidance and mentoring, the Manager-in-Training Customer Care Manager provides oversight of a customer service unit. Primary duties may include, but are not limited to:
May be responsible for establishing department policies and procedures.
Audits to monitor efficiency and compliance with policies.
Prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
The Manager I-Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to:
Directs implementation and administration of benefit programs.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
Qualifications:Manager-in-Training Customer CareRequires BA/BS5 years in progressively complex customer service environment or any combination of education and experience, which would provide an equivalent background.NASCO experience preferred.Manager I Customer CareHires, trains, coaches, counsels, and evaluates performance of direct reports;Requires BA/BS1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.NASCO experience preferred.Successful candidates should have the following qualities:Kindness, compassion, empathy and a profound desire to help peopleAbility to build relationships and influence othersMotivate and encourage teams, while providing guidance and driving quality and superior customer serviceExcellent verbal and written communication skillsAdaptability and flexibilityAccountability and execution orientedCurious/challenges the status quoAnalytical and problem solving skillsCreativity and critical thinking skillsQuick and continuous learning styleAnthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran