Dispatcher

Delaware Valley Concrete - Hatboro, PA (30+ days ago)3.7


Delaware Valley Concrete Company is a ready mix concrete supplier with eight plants in southeastern Pennsylvania in Bucks, Chester, Lancaster and Montgomery counties. Founded in 1955, DVC supplies only the highest quality products and service to our customers and is one of the area's leading concrete construction companies. This achievement and ongoing commitment to quality is only accomplished through an experienced, well-trained and talented staff. We are looking for individuals who are committed to providing outstanding customer service, are ready to work in a strong team environment and are prepared to grow with us as we grow.

We are looking to hire a Dispatcher/Customer Service Representative. Must have previous dispatch experience.

We offer excellent medical, dental, vision and prescription benefits, a 401k retirement plan, and PTO.

Job Title : Dispatcher/Customer Service/Order Taker

Reports To: Dispatch/Logistics Manager

Classification: Hourly Non-exempt

Job Summary:

Under the direct supervision of the Dispatch Manager, responsible for taking product orders directly from customers and entering information accurately and timely to ensure accurate product mix, job location and delivery time.

Essential Accountabilities:

  • Receives customer orders over the phone for shipment of concrete. Reviews information with customer to ensure sufficient quantities and materials are ordered and that delivery dates, addresses, directions and any special instructions are accurate.
  • Accurately and quickly inputs orders for delivery. Ensure information is entered accurately to avoid erroneous deliveries and errors.
  • Negotiate with customer’s acceptable delivery times to prevent lost orders.
  • Coordinate with dispatcher to avoid delivery conflicts.
  • Forward same day orders to dispatcher immediately to ensure prompt action is taken.
  • Monitors orders to avoid scheduling conflicts.
  • Use dispatching system to determine scheduling orders for customers for future work.
  • Document customer complaints and forward to Dispatch Manager.
  • Communicate to Management and Sales all significant occurrences and problems.

Ensures resolution of customer issues, complaints and concerns. Resolves customer issues with both diplomacy and professionalism.

  • Performs dispatching duties as needed.
  • Generate daily and weekly reports.
  • Performs other tasks as assigned by supervisor.

Minimum Qualifications:

Experience: Minimum 1 (1) years’ experience dispatching commercially licensed vehicles preferredPrevious experience dispatching ready mix concrete trucks preferred

Knowledge, Skills, and Abilities:

Must have sufficient level of education to understand oral and written instructions of a technical nature relating to products and vehicles. Must be able to handle frequent distractions from radios and phones Must be able to read and understand maps, road instructions, manuals, rules, regulations, etc. Proficient in Microsoft Office (Word, Excel, Outlook) Excellent written and verbal communication skills.

Job Type: Full-time

Experience:

  • Call Center: 1 year
  • Customer Service: 1 year