Billing Support Specialist

Ponderosa Medical Billing - Colorado Springs, CO

Position Description

The Billing Support Specialist reports to and supports one to two Ponderosa Medical Billing Service, Inc (PBSI) Account Manager(s) and is responsible for conducting thorough new patient onboarding, accounts receivable follow-up and management of denied claims.

Essential Duties and Responsibilities

  • Process new patient intake and verify patient benefits
  • Process authorization requests and single case agreements
  • Send claims to insurance companies for payment once Account Manager approves
  • Enter patient billing charges and issue statements once Account Manager approves
  • Process patient credit card payments
  • Respond to patient billing questions within one business day, answering questions related to
billing statements and outstanding balances

  • Assist Account Manager(s) in following up on unpaid claims aged over 30 days
  • Manage claim rejections and denials, issuing appeals and corrected claims as needed
  • Interact in courteous and harmonious manner with patients, physicians, and staff
  • Other duties as assigned
Qualifications ***

  • Must have at least two years of medical billing experience
  • Strong knowledge in health care world billing (i.e., CPT and DX codes)
  • Ability to read explanation of benefits (EOBs)
  • Experience logging and applying payments and the ability to conduct thorough A/R follow-up
  • Strong knowledge of Insurance claims processing and claims resolution
  • Competence with computer programs including Word, Excel, and Outlook; experience with InstaMed, ConnectWise, DocRecords, BillFlash, and Medly preferred
  • Excellent verbal and written communication skills with strong customer service orientation
  • Typing speed of 40 WPM
  • Demonstration of dependability, initiative, cooperation, and diplomacy
  • The ability to work in a fast-paced environment with a team
  • Self-starter with a strong work ethic
  • Strong detail orientation and organizational skills
Working Condition Details

This is a full-time exempt position based in our Colorado Springs, CO office. Pay commensurate with experience. Position eligible for benefits, including 401K, Aflac, Medical, Dental, Vision, Life and 80 hours PTO per year.

About PBSI

PBSI improves insurance collections for business savvy medical providers who want to release this time-consuming task and focus on their patients and growing a healthy practice. PBSI partners with these providers and gives superior service to their patients while successfully keeping their collections predictable and increasing their cash flow.

PBSI’s core values are: Teamwork - Dependability - Respect - Excellence in Customer Service, Productivity, and Quality of Work – Integrity

*** Candidates that meet the above requirements are invited to submit a resume, which MUST include a cover letter that details the candidates hourly and salary expectations, to be considered for the position***