Help Desk Specialist

AECOM - Arlington, VA3.7

Full-timeEstimated: $50,000 - $65,000 a year
EducationSkills
AECOM is actively seeking a Help Desk Specialist to provide endpoint modernization services for JSP supported end users.

This support includes asset tracking, installation, disposition, and sanitization of assets containing sensitive and/or classified material. Endpoint modernization activities may be necessitated by end of life assets, major updates to operating systems, upgrades to equipment, or other events that require modernized equipment. The position will be located in the Metropolitan District of Washington.

1. Coordination of information gathering with application and site personnel on outages and service degrades.

2. Investigate and gather information from personnel assigned to an incident.

3. Assess impact and sensitivity for outages.

4. Maintain continuous coordination to ensure monitoring of inbound calls.

5. Conduct trend analysis for all incidents.

Minimum Requirements

+ Fundamental understanding of service desk operations, and utilization of the Remedy IT Service Management application.

+ Experience managing the development and delivery of metrics; as key coordinator between customers and multiple project teams.

+ Bachelor or Associate Degree or equivalent Information Technology required and 4 years of experience

+ Top Secret clearance

+ IAT Level I

Preferred Qualifications

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What We Offer

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.