Application Support Engineer

Micro Focus - Pleasanton, CA (30+ days ago)3.8

Discover the new Micro Focus – now the world’s 7th largest pure-play software company. By combining HPE Software and Micro Focus offerings, we have built a brand new company with a stronger, bigger portfolio that delivers customer-centered innovation. We are now uniquely positioned to help enterprise customers solve their most pressing business problems and operate in the Hybrid environment—from mainframe to mobile to cloud.

Our portfolio spans the following areas:
DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

Take charge of your future and join our dynamic, motivated team as we go to market with a best-in-class portfolio that will help shape the world’s software landscape. #discoverthenew

About the Role

Applications Support Engineer / Linux Support Engineer

Based in: Pleasanton (USA)

Job purpose: Digital Safe is a cloud based email archiving solution. Micro Focus has been rated the market leader in Enterprise Information Archiving according to Gartner. The successful candidate will join a growing team of applications support engineers who form part of a wider operations support group operating a 24 hour follow the sun support model.

Key responsibilities:
Diagnosis and repair of incidents within the Digital Safe environment
Communication to the client and to internal teams in relation to incident ticket first response and updates in line with internal targets
Managing information by ensuring ticket notes are kept up to date and are complete
Planning & organising changes within the Digital Safe environment
Monitoring & reporting of incidents relating to the Digital Safe environment, particularly in relation to hand over as part of a follow the sun support organisation and critical situation management
Creating & developing automated diagnosis and configuration tools
Participating in the culture of continual service improvement within the Digital Safe operations team

Education & Experience required:
Supporting Linux based systems
Supporting customers by phone and through a ticketing system

Knowledge & Skills in any of the following are an advantage:
Linux certifications, LPIC or equivalent
Supporting Java based applications
Xen, KVM or other virtualisation technologies
Database querying/administration
Windows server administration
Creating and maintaining scripts in PERL and bash