Full Job Description
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Job Description
Responsible for leading an operations team that ensures systems and applications function in a manner that provide premier customer service and experience to our customers. Responsible for managing and developing a team of operational professionals, ensuring all critical and core applications meet established service-level agreements (SLAs), leading infrastructure, and operational business process development and strategy, leading the continued transformation to an Agile way of doing business, ensuring an adequate control environment exists, and fully supporting all risk efforts.
Responsibilities
Drives the creation and delivery of strategic projects to ensure the relevance of the organization. Leads infrastructure and operational business process development and strategy.
Ensures systems and applications function in a manner that provides premier customer service and experience to our customers. Manages operational support to ensure all critical and core applications meet established SLAs with an emphasis on the reduction and prevention of client-impacting Incidents. Supports the development and delivery of prioritized projects within the portfolio.
Manages and develops a team and builds key business relationships, culture, and a common commitment.
Ensures an adequate control environment exists as well as fully supporting all risk efforts.
Leads the continued transformation to an Agile way of doing business with an emphasis on selecting the most efficient development methodology for a given project.
Works in close collaboration with technology, both in application development and product support
Manages finances in assigned area and supports the financial performance of the firm.
Minimum Qualifications
At a minimum, here’s what we need from you:
Bachelor's Degree in Business, Technology, Computer Science, or related field
8+ years of experience in Business, Technology, Computer Science, or related field
In lieu of a degree, 12+ years of experience in Business, Technology, Computer Science, or related field
Payments Experience is desired
Preferred Qualifications
If we had our say, we’d also look for:
Master's Degree in Business, Technology, Computer Science, or related field
10+ years of experience in Business, Technology, Computer Science, or related field
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
Work Perks:
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Adoption Assistance
Annual Flu Shots
Commuter Benefits
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Mother’s Rooms
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Recognition Program
Service Anniversary Awards
Tuition Reimbursement
Health:
Annual health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner
Financial Wellness:
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
Financial Engines
“Financial Wellness for You” Learning Programs
