Chief Admin Officer 2

Wells Fargo - Charlotte, NC3.7

Job Description
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Wells Fargo Commercial Capital (WFCC) combines Wholesale’s secured lending businesses including Commercial Distribution Finance (CDF), Corporate Trust Services (CTS), Wells Fargo Capital Finance (WFCF) and Wells Fargo Equipment Finance (WFEF). This consolidated group of businesses helps customers leverage their company’s assets into flexible financing solutions. WFCC is a leading contributor to Wholesales revenue, assets, and net income.

Corporate Trust Services offers a variety of fiduciary and agency products to public and private corporations, government entities and the banking and securities industry domestically and internationally; our focus is protecting investors’ interests.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks
This position is within Corporate Trust Services, a division of Commercial Capital.

Preferred location are Charlotte, NC, Columbia, MD and Minneapolis, MN. We are willing to consider candidates outside of these locations.

Responsibilities include, but not limited to:
Active participant on the Corporate Trust Services (CTS) leadership team
Help shape the region/specialty business strategy by facilitating key strategic decisions and driving change and adoption of the coverage strategy, in partnership with the Region/Specialty Head and the Division Executives
Act as proxy for the Head of Corporate Trust Services when needed, in meetings, key decision making, and oversight activities
Facilitate the development of information used in regular business reviews and leadership meetings
Engage the regional/specialty leadership team on planning and management of initiatives, budgeting, financials, and any other relevant strategic initiatives
Collaborate with the centralized functional teams in the Corporate Trust Services organization to ensure strong connectivity between the activities and core and common initiatives and processes across Corporate Trust and Wholesale Banking
Manage a team of professionals to who will provide support for regional specific go to market strategies and initiatives
Coordinate closely with key partners in support of financial planning, human capital planning, communications, risk reviews and audits, and regulatory relationships
Partner with Compliance, Legal, and Risk partners to ensure the businesses remain compliant with regulatory standards of conduct and on the remediation of critical issues
Work with Finance to track and regularly report on financial performance, address overhead, and support function effectiveness
The CAO team is comprised of numerous support functions in CTS, including:
Business Management Data Integrity/Strategy
Technology Strategy/EUC’s Project Management
Core Applications Process Excellence
Business Performance Rating

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

10+ years of financial services industry experience
7+ years of leadership experience

Desired Qualifications

Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications
Extensive experience in Wholesale Banking and Corporate Trust Services.
Senior level leadership experience managing a complex organization including senior managers, managers, and individual contributors
Execution oriented, professional demeanor, self-starter behavior and able to recognize opportunities for improvement in the business and to act on those opportunities
Ability to influence executive decision-making and successfully negotiate critical issue resolution related to business initiatives
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Experience in problem analysis, solution implementation, and change management
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Experience leading efforts with multiple stakeholder groups
Intermediate to advanced level with MS Office Applications

Job Expectations

Ability to travel up to 40% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.