Store Managers are responsible for the complete day-to-day operation of the store. Store Managers are responsible for maximizing store sales and profitability and minimizing expenses while ensuring that the store is optimally stocked and merchandised and that each customer has an exceptional experience. Store Managers instill CNRG's culture and values in all employees. Store managers must conduct themselves with the utmost personal integrity and ensure that the entire store operates according to CNRG's policy and procedures. Store Managers must have expertise in all merchandising and operational aspects of the store. They must be knowledgeable of the local market, customer base, seasonality issues, competition, and other specifics and peculiarities of the local market that may influence the business. The Store Manager is a role model, a leader, a problem solver, a calculated risk taker, and must manage his/her time to achieve budget results.
Perform all sales counter functions, point-of-sale (register) functions, and store administrative functions as need requires.
Lead by example in providing exceptional customer service personally.
Train and motivate the store sales team to provide exceptional customer service.
Cultivate very satisfied customers who are treated according to CNRG's operating philosophy and profit objectives.
Respond immediately to any customer complaints and resolve them quickly.
Keep the retail sales floor properly merchandised by implementing local and corporate directives such as key assortments, plan-o-grams, seasonal items, promotional displays, pricing updates, and end caps.
Organize personnel and internal processes to ensure that customer deliveries are properly loaded and are delivered on time, on-grade, and complete.
Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.
Budgets & Payroll:
Drive store sales and profit to exceed budget.
Understand the dynamics that impact the financial performance of the store and remain accountable to results that meet or exceed company objectives.
Control costs and schedule payroll in a manner consistent with CNRG objectives for labor productivity and customer service.
Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.
Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet customers' needs, but in line with inventory investment goals.
Ensure that the inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
Ensure that warehouse and yard personnel accurately receive and properly store merchandise.
Safety & Loss Prevention:
Drive a safety first environment and ensure a safe a secure working environment at all times. Store managers are always the safety role model.
Possess strong working knowledge of store security measures and advise employees on company-approved methods of preventing loss and promoting safety.
Ensure all equipment is in good condition and safe (ladders, forklifts, trucks)
Conduct and document regular safety meetings with store associates.
Ensure that inventory is protected against loss and theft (out of rain, lumber flat stacked, secure high theft items)