Customer Service Representative

Vector Security Inc. - Columbia, MD (30+ days ago)3.3

The Customer Service Representative is someone who is customer focused and who exhibits impeccable professionalism with both internal and external customer interactions.

Starting salary range $15 - $17 based on experience

Main Responsibilities:
Answer incoming calls and answer questions regarding service/installation/central station/billing, etc.
Follow-up to solve problems by scheduling work orders or notifying the appropriate departments of issues.
Check to ensure action was taken to resolve customers' issues.
Record customer interactions/resolutions/details of complaint in computer system.
Perform other administrative duties as assigned.

Minimum of two years call center experience
Excellent customer service and communication skills
High school equivalent required

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

Medical, dental, and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan after just 60 days
Paid time off for vacation, sick and floating holidays
Tuition reimbursement
Employee Assistance Program (EAP)

Company Overview:
Recognized as the "best rated" home alarm and security systems provider on Consumer Affairs and ranked #5 among the top electronic security providers in the United States, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies.

With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services.

Our unique history traces back to The Philadelphia Contributionship, America’s oldest property insurance company founded in part by Benjamin Franklin in 1752.

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace